[ZendTo] Issue with virus scanner

[Michael Young]

On Tue, 4 May 2021, Hartshorne, Paul via ZendTo wrote:

> [EXTERNAL EMAIL]
> 
> Hi all,
> 
>  
> 
> Hoping for a bit of guidance, the person in my team who usually looks after
> our implementation of ZendTo is on paternity leave and I have a user issue.
> 
> A user is trying to drop off an .mp4 file, but are getting the error “The
> attempt to virus-scan your drop-off failed. Please notify the system
> administrator”
> 
> We are running v 6.09-1, where would I be best to start to look at logs to
> try and work out the issue please?

Is the .mp4 file bigger than 4GB? If the answer is yes check you are on 
clamav 0.102 or earlier or at least 103.2 because there is a known issue 
with clamav scanning big files. See the 
http://jul.es/pipermail/zendto/2021-April/004465.html thread for 
discussion of this issue.

 	Michael Young