[ZendTo] Failed Drop Off: you cannot drop-off directories; only files

[Marlon Deerr]

Here is my output for ‘df –h’

[cid:image001.png at 01D660E0.DA353830]

From: Jules [mailto:Jules at Zend.To]
Sent: Thursday, July 23, 2020 9:36 AM
To: ZendTo Users <zendto at zend.to>
Cc: Marlon Deerr <MDeerr at hshlawyers.com>
Subject: Re: [ZendTo] Failed Drop Off: you cannot drop-off directories; only files

But is that space in the right place?

Please do the command "df -h" and send us the output.

Cheers,
Jules.
On 23/07/2020 14:34, Marlon Deerr via ZendTo wrote:
Interesting….I know for sure I am not out of space on my server as I have allocated a lot and users haven’t even begun using the service. Memory is also not an issue as well.  I allocated 16GB. I know that’s overkill. Just haven’t gotten around to reducing that.



From: ZendTo [mailto:zendto-bounces at zend.to] On Behalf Of Chris Venter via ZendTo
Sent: Thursday, July 23, 2020 9:30 AM
To: ZendTo Users <zendto at zend.to><mailto:zendto at zend.to>
Cc: Chris Venter <chris.venter1 at gmail.com><mailto:chris.venter1 at gmail.com>
Subject: Re: [ZendTo] Failed Drop Off: you cannot drop-off directories; only files

I can confirm this happens when out of space on the server same has happened to us in the past,

On Thu, 23 Jul 2020 at 14:19, Travis McDugald via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:
We just ran into a similar issue.

Check the free space on the server.  Ours gave the error after running out of space.
Sent from my iPad



On Jul 23, 2020, at 8:47 AM, Marlon Deerr via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:

Yes, it was happening even when I tried a different file. The funny thing is, I tried again a little later and then it worked AND this was with the same file I was trying to drop off. The only variable I believed changed was the web browser I was using.  Tested again this morning and all seems to be fine now. I am not at the computer I was using previously so I’ll need to circle back and perform some more tests on that computer to see if I can recreate the problem.

I’m curious though…your logs record the when and from what IP the drop-off was made. For a future version, any chance you can also capture the browser (and its version)  that was used at the time of drop-off?

From: Jules [mailto:Jules at Zend.To<mailto:Jules at Zend.To>]
Sent: Thursday, July 23, 2020 7:56 AM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Marlon Deerr <MDeerr at hshlawyers.com<mailto:MDeerr at hshlawyers.com>>
Subject: Re: [ZendTo] Failed Drop Off: you cannot drop-off directories; only files

Does it work if you do the exact same steps with a different file?

Cheers,
Jules.
On 22/07/2020 20:45, Marlon Deerr via ZendTo wrote:
Anyone know why I am getting this.  I am trying to drop-off a PDF document. I used both the drag’n drop option and also the file browsing option to select the file itself but in both cases, it fails.

I’ve tried several different files without success.




<image001.png>


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