[ZendTo] Failed Drop Off: you cannot drop-off directories; only files

Jules Jules at Zend.To
Thu Jul 23 16:25:47 BST 2020


Well you certainly aren't running out of disk space in / or /var/zendto.

Go through your Apache logs for the exact time at which it failed. There 
should be a clue there.

On 23/07/2020 16:03, Marlon Deerr wrote:
>
> Here is my output for ‘df –h’
>
>
> Marlon Deerr, Technology Manager
> 416-572-8795(direct) | MDeerr at hshlawyers.com 
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> *From:*Jules [mailto:Jules at Zend.To]
> *Sent:* Thursday, July 23, 2020 9:36 AM
> *To:* ZendTo Users <zendto at zend.to>
> *Cc:* Marlon Deerr <MDeerr at hshlawyers.com>
> *Subject:* Re: [ZendTo] Failed Drop Off: you cannot drop-off 
> directories; only files
>
> But is that space in the right place?
>
> Please do the command "df -h" and send us the output.
>
> Cheers,
> Jules.
>
> On 23/07/2020 14:34, Marlon Deerr via ZendTo wrote:
>
>     Interesting….I know for sure I am not out of space on my server as
>     I have allocated a lot and users haven’t even begun using the
>     service. Memory is also not an issue as well.  I allocated 16GB. I
>     know that’s overkill. Just haven’t gotten around to reducing that.
>
>     *From:*ZendTo [mailto:zendto-bounces at zend.to
>     <mailto:zendto-bounces at zend.to>] *On Behalf Of *Chris Venter via
>     ZendTo
>     *Sent:* Thursday, July 23, 2020 9:30 AM
>     *To:* ZendTo Users <zendto at zend.to> <mailto:zendto at zend.to>
>     *Cc:* Chris Venter <chris.venter1 at gmail.com>
>     <mailto:chris.venter1 at gmail.com>
>     *Subject:* Re: [ZendTo] Failed Drop Off: you cannot drop-off
>     directories; only files
>
>     I can confirm this happens when out of space on the server same
>     has happened to us in the past,
>
>     On Thu, 23 Jul 2020 at 14:19, Travis McDugald via ZendTo
>     <zendto at zend.to <mailto:zendto at zend.to>> wrote:
>
>         We just ran into a similar issue.
>
>         Check the free space on the server.  Ours gave the error after
>         running out of space.
>
>         Sent from my iPad
>
>
>
>
>             On Jul 23, 2020, at 8:47 AM, Marlon Deerr via ZendTo
>             <zendto at zend.to <mailto:zendto at zend.to>> wrote:
>
>             
>
>             Yes, it was happening even when I tried a different file.
>             The funny thing is, I tried again a little later and then
>             it worked AND this was with the same file I was trying to
>             drop off. The only variable I believed changed was the web
>             browser I was using.  Tested again this morning and all
>             seems to be fine now. I am not at the computer I was using
>             previously so I’ll need to circle back and perform some
>             more tests on that computer to see if I can recreate the
>             problem.
>
>             I’m curious though…your logs record the when and from what
>             IP the drop-off was made. For a future version, any chance
>             you can also capture the browser (and its version)  that
>             was used at the time of drop-off?
>
>             *From:* Jules [mailto:Jules at Zend.To <mailto:Jules at Zend.To>]
>             *Sent:* Thursday, July 23, 2020 7:56 AM
>             *To:* ZendTo Users <zendto at zend.to <mailto:zendto at zend.to>>
>             *Cc:* Marlon Deerr <MDeerr at hshlawyers.com
>             <mailto:MDeerr at hshlawyers.com>>
>             *Subject:* Re: [ZendTo] Failed Drop Off: you cannot
>             drop-off directories; only files
>
>             Does it work if you do the exact same steps with a
>             different file?
>
>             Cheers,
>             Jules.
>
>             On 22/07/2020 20:45, Marlon Deerr via ZendTo wrote:
>
>                 Anyone know why I am getting this.  I am trying to
>                 drop-off a PDF document. I used both the drag’n drop
>                 option and also the file browsing option to select the
>                 file itself but in both cases, it fails.
>
>                 I’ve tried several different files without success.
>
>                 <image001.png>
>
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>             Jules
>
>               
>
>             -- 
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>             Julian Field MEng CEng CITP MBCS MIEEE MACM
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> Jules
> -- 
> Julian Field MEng CEng CITP MBCS MIEEE MACM
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Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

'To see a World in a Grain of Sand
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