[ZendTo] External User Dropoffs Stuck on "Scanning for viruses..."

[Jules Field]

Ryan,

Check the /var/zendto/zendto.log file for anything useful.
And check your web server ssl_error_log as well, which will usually be 
in /var/log/httpd or /var/log/apache2.

It won't be clamd that is actually causing the problem, it will more 
likely be to do with sending emails or something like that, which also 
happens while that text is visible.

I've never seen it do that myself. Try setting the SMTPDebug (or did I 
call it SMTPdebug?) flag to TRUE in preferences.php and then *re-send* a 
drop-off. Check that all of the SMTP conversation works. If you try to 
send a new drop-off while SMTPdebug is TRUE, you'll often get a mess in 
your web browser (due to the way the page structure is done).

If you can't figure it out, send me your preferences.php file.

Cheers,
Jules.

On 14/06/2018 16:52, Ryan Stepalavich via ZendTo wrote:
> Good morning!
>
> We have an issue where if external users are trying to drop off files, they get stuck on "Scanning for viruses."
>
> If I authenticate to ZendTo, I can drop off files without issue.
>
> I tested with the same browser (Safari) on the same endpoint (iOS 11) and found that yes, if I log into ZendTo, I can make a dropoff. If I anonymously do so and get to the submit portion, the dropoff hangs.
>
> Preferences.php currently has  'clamdscan' => 'DISABLED',
>
> Any ideas?
>
> -Ryan Stepalavich
>
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Jules

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Julian Field MEng CEng CITP MBCS MIEEE MACM

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