[ZendTo] UPDATE - "Request a DropOff" email isn't sending

Wed Jan 24 01:36:13 GMT 2024

Long shot,

Did you select the 'send email' option in the request a dropoff page?

On 24/01/2024 6:52 am, Dale E. Qualls via ZendTo wrote:
>
> It’s never even getting to my Exchange server.  It appears to never be 
> created on the zendto box (which explains why it never shows up in the 
> log, I guess).  I’m going to test it with a different SMTP server 
> tonight but I don’t see how that will make a difference.
>
> If I re-run the install, I ASSUME it will keep all of the current data 
> (drop-offs, etc…)?
>
> I’ve never had to dink around with an install before of zendto, it 
> just works.  I do usually use CentOS but with it being semi-retired, I 
> went with Ubuntu (which I already hated).
>
> *From:*ZendTo <zendto-bounces at zend.to> *On Behalf Of *Dale E. Qualls 
> via ZendTo
> *Sent:* Tuesday, January 23, 2024 10:32 AM
> *To:* 'ZendTo Users' <zendto at zend.to>
> *Cc:* Dale E. Qualls <deq at pattishall.com>
> *Subject:* Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> I’ll check.  Never had an issue before and a “Resend Request” works 
> just fine.
>
> It’s mind boggling J
>
> *From:*ZendTo <zendto-bounces at zend.to> *On Behalf Of *Scott Silva via 
> ZendTo
> *Sent:* Tuesday, January 23, 2024 10:20 AM
> *To:* ZendTo Users <zendto at zend.to>
> *Cc:* Scott Silva <ssilva at sgvwater.com>
> *Subject:* Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> External email, exercise caution.
>
> All I can say is look at the receive connector that it connects to and 
> see if it has proper permissions.
>
> I had to create one with “externally secured”
>
> *From:*ZendTo <zendto-bounces at zend.to> *On Behalf Of *Dale E. Qualls 
> via ZendTo
> *Sent:* Tuesday, January 23, 2024 8:16 AM
> *To:* 'ZendTo Users' <zendto at zend.to>
> *Cc:* Dale E. Qualls <deq at pattishall.com>
> *Subject:* Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> CAUTION: This email originated from outside your organization. 
> Exercise caution when opening attachments or clicking links, 
> especially from unknown senders.
>
> SMTPServer, I’m using my on-prem Exchange server.
>
> *From:*ZendTo <zendto-bounces at zend.to> *On Behalf Of *Scott Silva via 
> ZendTo
> *Sent:* Tuesday, January 23, 2024 9:49 AM
> *To:* ZendTo Users <zendto at zend.to>
> *Cc:* Scott Silva <ssilva at sgvwater.com>
> *Subject:* Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> External email, exercise caution.
>
> Did you set “SMTPServer” variable or are you using the php_mail function?
>
> *From:*ZendTo <zendto-bounces at zend.to> *On Behalf Of *Dale E. Qualls 
> via ZendTo
> *Sent:* Tuesday, January 23, 2024 7:18 AM
> *To:* ZendTo Users <zendto at zend.to>
> *Cc:* Dale E. Qualls <deq at pattishall.com>
> *Subject:* Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> CAUTION: This email originated from outside your organization. 
> Exercise caution when opening attachments or clicking links, 
> especially from unknown senders.
>
> If I replace the req.php file with the req.php from 5.13, the request 
> sends.
>
> However, when the recipient clicks on the link the page fails (as 
> there is a lot more going on in the 6.13.3 version).
>
> Something must somehow be broken in the req.php but it hasn’t been 
> modified at all.  Maybe something in the email template but I’m pretty 
> sure that is stock as well.  I’ll start digging into that.
>
> Thanks, every little bit of info helps!
>
> 	
>
>
> Dale E. Qualls
> Director of Information Technology
> Pattishall, McAuliffe, Newbury, Hilliard & Geraldson LLP
> 200 South Wacker Drive, Suite 2900
> Chicago, IL 60606-5896
> Direct: (312) 554-7979 Main: (312) 554-8000 Fax: (312) 554-8015
> deq at pattishall.com www.pattishall.com <http://www.pattishall.com>
>
>
> 	
>
> ------------------------------------------------------------------------
>
> The preceding message and any attachments may contain confidential 
> information protected by the attorney-client or other privilege. You 
> may not forward this message or any attachments without the permission 
> of the sender. If you believe that it has been sent to you in error, 
> please reply to the sender that you received the message in error and 
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>
> ------------------------------------------------------------------------
>
> *From:*Elston, Ian <I.Elston at bolton.ac.uk>
> *Sent:* Tuesday, January 23, 2024 9:15 AM
> *To:* ZendTo Users <zendto at zend.to>
> *Cc:* Dale E. Qualls <deq at pattishall.com>
> *Subject:* RE: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> External email, exercise caution.
>
> Can't really add anything to this except I built a new box about 3wks 
> ago, and the request dropoff feature seems to work for me.
>
> I logged in as my local user, requested a dropoff to my gmail account, 
> the zendto log logs correctly and my gmail received the email.
>
> 2024-01-23 15:11:22 <ipaddress> [ZendTo]: Info: request-for-dropoff 
> email delivered successfully from <me>@bolton.ac.uk to <me>@gmail.com
>
> Version is 6.13-3 I think.
>
> -----------------------------------------------
>
> Ian Elston
>
> Senior Networks officer
>
> Information Systems & Technology
>
> The University of Bolton
>
> http://www.bolton.ac.uk
>
> -----Original Message-----
> From: ZendTo <zendto-bounces at zend.to> On Behalf Of Dale E. Qualls via 
> ZendTo
> Sent: 23 January 2024 14:45
> To: ZendTo Users <zendto at zend.to>
> Cc: Dale E. Qualls <deq at pattishall.com>
> Subject: Re: [ZendTo] UPDATE - "Request a DropOff" email isn't sending
>
> WARNING: This message originated from outside the University. Use 
> caution when following links or opening attachments.
>
> Even more weirdness.
>
> If I “Resend Request” from within the request, the email goes out just 
> fine and it shows up in the system log.
>
> I tried testing with SMTPDebug in preferences.php, but that ONLY works 
> with the “Resend Request” button when you are looking at the details 
> of the request (per the comments in preferences.php you can only test 
> with the “Resend Request” button).  However, when I do this test it 
> shows the complete conversation with the mailserver, as it should.
>
> Just thought I’d add this extra info.
>
> From: Scott Silva <ssilva at sgvwater.com>
>
> Sent: Monday, January 22, 2024 5:46 PM
>
> To: ZendTo Users <zendto at zend.to>
>
> Cc: Dale E. Qualls <deq at pattishall.com>
>
> Subject: RE: [ZendTo] "Request a DropOff" email isn't sending
>
> External email, exercise caution.
>
> Are you using an internal smart host or other mail system?
>
> It might be seeing the external addresses and refusing to “relay” them…
>
> See if there are any logs on the mail system they are being forwarded to…
>
> From: ZendTo <zendto-bounces at zend.to <mailto:zendto-bounces at zend.to 
> <mailto:zendto-bounces at zend.to%20%3cmailto:zendto-bounces at zend.to>> > 
> On Behalf Of Dale E. Qualls via ZendTo
>
> Sent: Monday, January 22, 2024 3:43 PM
>
> To: ZendTo Users <zendto at zend.to <mailto:zendto at zend.to 
> <mailto:zendto at zend.to%20%3cmailto:zendto at zend.to>> >
>
> Cc: Dale E. Qualls <deq at pattishall.com <mailto:deq at pattishall.com 
> <mailto:deq at pattishall.com%20%3cmailto:deq at pattishall.com>> >
>
> Subject: Re: [ZendTo] "Request a DropOff" email isn't sending
>
> CAUTION: This email originated from outside your organization. 
> Exercise caution when opening attachments or clicking links, 
> especially from unknown senders.
>
> Yep. Just not for a “Request a Drop-off”.
>
> Strange, right?  They never hit my mail server and as I said, they 
> don’t show in the system log.  You get the resulting page with the 
> drop off codes so it looks like it sends and the request shows in All 
> Drop-offs but no email ever goes out.
>
> On Jan 22, 2024, at 5:26 PM, Scott Silva via ZendTo <zendto at zend.to 
> <mailto:zendto at zend.to 
> <mailto:zendto at zend.to%20%3cmailto:zendto at zend.to>> > wrote:
>
> 
>
> External email, exercise caution.
>
> So emails get sent with regular drop-offs?
>
> From: ZendTo <zendto-bounces at zend.to <mailto:zendto-bounces at zend.to 
> <mailto:zendto-bounces at zend.to%20%3cmailto:zendto-bounces at zend.to>> > 
> On Behalf Of Dale E. Qualls via ZendTo
>
> Sent: Monday, January 22, 2024 3:17 PM
>
> To: 'ZendTo Users' <zendto at zend.to <mailto:zendto at zend.to 
> <mailto:zendto at zend.to%20%3cmailto:zendto at zend.to>> >
>
> Cc: Dale E. Qualls <deq at pattishall.com <mailto:deq at pattishall.com 
> <mailto:deq at pattishall.com%20%3cmailto:deq at pattishall.com>> >
>
> Subject: [ZendTo] "Request a DropOff" email isn't sending
>
> CAUTION: This email originated from outside your organization. 
> Exercise caution when opening attachments or clicking links, 
> especially from unknown senders.
>
> Howdy, all!
>
> We can drop off files just fine but if we send a request for a drop 
> off the email never gets sent and nothing other than the user 
> authentication (of the person logging in to send the request) shows up 
> in the system log.
>
> This is a new server that I built on Ubuntu a month or so ago.
>
> Any thoughts?
>
> <http://images.pattishall.com/images/pattishalllogo.jpg>
>
> Dale E. Qualls
>
> Director of Information Technology
>
> Pattishall, McAuliffe, Newbury, Hilliard & Geraldson LLP
>
> 200 South Wacker Drive, Suite 2900
>
> Chicago, IL 60606-5896
>
> Direct: (312) 554-7979 Main: (312) 554-8000 Fax: (312) 554-8015 
> deq at pattishall.com <mailto:deq at pattishall.com 
> <mailto:deq at pattishall.com>> www.pattishall.com 
> <http://www.pattishall.com> <http://www.pattishall.com>
>
> ________________________________
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> then delete it. Nothing in this email message, including the typed 
> name of the sender and/or this signature block, is intended to 
> constitute an electronic signature unless a specific statement to the 
> contrary is included in the message.
>
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>
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