[ZendTo] user upload error

[Travis Zimmerman]

No luck there, she says her phone and PC time and date match.

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Travis Zimmerman tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu> 850-645-8030
Linux Enterprise Applications & Systems its-linuxadmins at fsu.edu<mailto:its-linuxadmins at fsu.edu>
Information Technology Services, Florida State University

On Sep 11, 2023, at 2:03 PM, Scott Silva via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:

See if date and time is correct on PC?


From: ZendTo <zendto-bounces at zend.to<mailto:zendto-bounces at zend.to>> On Behalf Of Travis Zimmerman via ZendTo
Sent: Monday, September 11, 2023 10:59 AM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Travis Zimmerman <tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu>>
Subject: [ZendTo] user upload error


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I’ve got a user who is reporting getting constantly an upload error about “Failed to read your verification information. Your drop-off session has probably expired. Please start again.”
According to them they’ve gotten this error from several different browsers and after clearing cache.
Works for them on their phone but not their PC.

Any other ideas on what I can have her do? Beyond asking her “Have you tried turning it off and on again?”.

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Travis Zimmerman
tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu>
850-645-8030
Linux Enterprise Applications & Systems
its-linuxadmins at fsu.edu<mailto:its-linuxadmins at fsu.edu>
Information Technology Services, Florida State University

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