[ZendTo] EXTERNAL: Re: External User Dropoffs Stuck on "Scanning for viruses..."

[Ryan Stepalavich]

Solved it. We had internaldomains.conf, not internaldomains.txt.

Thanks!

Best regards,

Ryan Stepalavich
IT Infrastructure Support Manager

                    
                       
                     
Ryan_Stepalavich at banksi.com


-----Original Message-----
From: Ryan Stepalavich 
Sent: Thursday, June 14, 2018 1:59 PM
To: 'Jules Field' <Jules at Zend.To>; ZendTo Users <zendto at zend.to>
Subject: RE: EXTERNAL: Re: [ZendTo] External User Dropoffs Stuck on "Scanning for viruses..."

Jules:

Got this in /var/log/apache2/error.log. Only happens when I'm anonymous.

"[Thu Jun 14 13:54:14.017696 2018] [:error] [pid 9290] [client 192.168.153.14:57151] PHP Warning:  filemtime(): stat failed for /opt/zendto/config/internaldomains.txt in /opt/zendto/lib/NSSDropbox.php on line 1759, referer: https://zend.xxxx.com/req.php?req=683817487
[Thu Jun 14 13:57:15.588595 2018] [:error] [pid 9292] [client 192.168.153.14:57162] PHP Warning:  filemtime(): stat failed for /opt/zendto/config/internaldomains.txt in /opt/zendto/lib/NSSDropbox.php on line 1759, referer: https://zend.xxxxx.com/req.php?req=683817487"

Permissions error on internaldomains.txt?

-Ryan

-----Original Message-----
From: Jules Field [mailto:Jules at Zend.To]
Sent: Thursday, June 14, 2018 1:07 PM
To: ZendTo Users <zendto at zend.to>
Cc: Ryan Stepalavich <Ryan_Stepalavich at banksi.com>
Subject: EXTERNAL: Re: [ZendTo] External User Dropoffs Stuck on "Scanning for viruses..."

Ryan,

Check the /var/zendto/zendto.log file for anything useful.
And check your web server ssl_error_log as well, which will usually be in /var/log/httpd or /var/log/apache2.

It won't be clamd that is actually causing the problem, it will more likely be to do with sending emails or something like that, which also happens while that text is visible.

I've never seen it do that myself. Try setting the SMTPDebug (or did I call it SMTPdebug?) flag to TRUE in preferences.php and then *re-send* a drop-off. Check that all of the SMTP conversation works. If you try to send a new drop-off while SMTPdebug is TRUE, you'll often get a mess in your web browser (due to the way the page structure is done).

If you can't figure it out, send me your preferences.php file.

Cheers,
Jules.

On 14/06/2018 16:52, Ryan Stepalavich via ZendTo wrote:
> Good morning!
>
> We have an issue where if external users are trying to drop off files, they get stuck on "Scanning for viruses."
>
> If I authenticate to ZendTo, I can drop off files without issue.
>
> I tested with the same browser (Safari) on the same endpoint (iOS 11) and found that yes, if I log into ZendTo, I can make a dropoff. If I anonymously do so and get to the submit portion, the dropoff hangs.
>
> Preferences.php currently has  'clamdscan' => 'DISABLED',
>
> Any ideas?
>
> -Ryan Stepalavich
>
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Jules

--
Julian Field MEng CEng CITP MBCS MIEEE MACM

'A committee is a group of the unwilling, chosen from the unfit,
  to do the unnecessary.' - Anon

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**********************************************************************
This document and any files transmitted with it are 
confidential and intended solely for the use of the individual 
or entity to whom they are addressed. If you have received this 
document in error please notify the originator of the message.  
Any views expressed in this message are those of the individual 
sender, except where the sender specifies and with authority, 
states them to be the views of Savings Institute Bank & Trust.
This footer confirms that this e-mail message has been scanned 
for the presence of computer viruses by the Savings Institute 
email gateway.