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<p class="MsoNormal"><span style="color:#1F497D">Hey Jules,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is a portion of what was displayed after my attempt to re-send the dropoff. It failed (obviously), but I’m not sure why it is.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2020-07-21 16:51:21 CLIENT -> SERVER: STARTTLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2020-07-21 16:51:21 SERVER -> CLIENT: 220 2.0.0 SMTP server ready<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">SMTP Error: Could not connect to SMTP host.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2020-07-21 16:51:21 CLIENT -> SERVER: QUIT<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2020-07-21 16:51:21 SERVER -> CLIENT:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2020-07-21 16:51:21 SMTP ERROR: QUIT command failed:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">SMTP connect() failed. Sta<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="color:#1F497D">What I have done to troubleshoot<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="color:#1F497D"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Tried setting the SMTP port within preferences to 25, 465 & 587 – failed on each re-send<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Opened a PowerShell prompt opened a telnet session to our mail server (on port 25) – success<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Sent a simple email from myself to myself – success (my Outlook client received it right away)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Sent another simple test email but this time from another email address to myself - success<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">This tells me that technically I can connect to the server and send emails. Not sure why ZendTo is failing to connect.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Jules [mailto:Jules@Zend.To] <br>
<b>Sent:</b> Tuesday, July 21, 2020 7:41 AM<br>
<b>To:</b> Marlon Deerr <MDeerr@hshlawyers.com><br>
<b>Subject:</b> Re: [ZendTo] Authentication Error - The username or password was incorrect<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">On 21/07/2020 12:32, Marlon Deerr wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">You did the trick Jules. Removing “<a href="ldaps://”">ldaps://”</a> from hostname of the authLDAPSServers1 value worked. I thought that it was supposed to be there so I never even thought to remove that.</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Yay! You need to add the
<a href="ldaps://">ldaps://</a> when you are encrypting all the traffic to your AD server. Which you're not. In which case it just wants the hostname and nothing else.<br>
<br>
<br>
<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Now I just need to work on getting SMTP working. I was working on one problem at a time.</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">There's a slightly curious but effective way of debugging this setup...<br>
Send yourself (or a test account) a drop-off.<br>
Through your ZendTo Outbox, view the drop-off.<br>
Edit preferences.php to set<br>
</span><tt><span style="font-size:10.0pt"> 'SMTPdebug' => true,</span></tt><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
(it's normally set to false, it will be near the bottom of the SMTP settings in preferences.php).<br>
Click on the "Resend Dropoff" button on the web page.<br>
You will see the entire SMTP conversation happen on the web page output.<br>
It often only stays there for a few seconds, so you might want to be ready with whatever keys you need to take a screenshot!<br>
<br>
Fix the problems and get the "Resend Dropoff" debug output looking right. You should see some "OK" type messages.<br>
<br>
Then reset<br>
</span><tt><span style="font-size:10.0pt"> 'SMTPdebug' => false,</span></tt><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
before trying anything else, such as creating a new drop-off.<br>
Having that </span><tt><span style="font-size:10.0pt">'SMTPdebug'</span></tt><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> set to true will break the new drop-off process.<br>
<br>
It's usually fairly straightforward to fix. Feel free to send me a screenshot or two if you can't see what's wrong (I've had 30 years experience running enterprise email systems, so what's easy/obvious to me may well not be to you. Sorry about that!).<br>
<br>
Cheers,<br>
Jules.<br>
<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks so much for your assistance.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="imprintuniqueid"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Marlon Deerr</span></b>,
<b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Technology Manager</span></b><br>
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">416-572-8795</span><span style="color:#17365D"> </span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#17365D">(direct)</span><span style="color:#17365D">
|</span> <span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:MDeerr@hshlawyers.com" title="Click to send
email to Marlon Deerr">MDeerr@hshlawyers.com</a></span><br>
<a href="https://www.hshlawyers.com"><span style="text-decoration:none"><img border="0" width="624" height="82" id="_x0000_i1025" src="cid:image002.jpg@01D65F60.66955490"></span></a>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#002060">3500 - 20 Queen St. W., Toronto, ON M5H 3R3<br>
Fax: 416-361-0083 | Toll Free: 877-474-5997</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"> |
<a href="https://www.hshlawyers.com" title="">www.hshlawyers.com</a></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="imprintuniqueid"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#3F3F3F">This Howie Sacks & Henry e-mail is privileged, confidential and subject to copyright. Any unauthorized use or disclosure is prohibited.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="imprintuniqueid" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Jules [<a href="mailto:Jules@Zend.To">mailto:Jules@Zend.To</a>]
<br>
<b>Sent:</b> Tuesday, July 21, 2020 4:02 AM<br>
<b>To:</b> Marlon Deerr <a href="mailto:MDeerr@hshlawyers.com"><MDeerr@hshlawyers.com></a><br>
<b>Subject:</b> Re: [ZendTo] Authentication Error - The username or password was incorrect<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Marlon,<br>
<br>
Try changing this setting to the one below:<br>
<tt><span style="font-size:10.0pt"> 'authLDAPServers1' => array('hsh-dc.hsh.local'),</span></tt><br>
What I've done is remove the <a href="ldaps://">"ldaps://"</a> from the hostname of the authLDAPServers1 value.<br>
<br>
If that doesn't fix it, can you send me the exact <tt><span style="font-size:10.0pt">ldapsearch</span></tt> command you used that worked?<br>
<br>
Cheers,<br>
Jules.<br>
<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal">On 20/07/2020 20:52, Marlon Deerr wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">Hello Jules,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you for following up on this issue I’m experiencing. To answer your question, yes, I meant to refer to my AD server not DNS. As for the ldapsearch utility, yes I am able to successfully show my details
when I insert the correct values in the command. Also, as requested, I have copy/pasted the LDAP section of my preferences.php file for you to take a look at.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hopefully, you see something I’m missing.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman ,serif",serif"> </span><o:p></o:p></p>
<p class="imprintuniqueid"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Marlon Deerr</span></b>,
<b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Technology Manager</span></b><br>
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">416-572-8795</span><span style="color:#17365D"> </span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#17365D">(direct)</span><span style="color:#17365D">
|</span> <span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:MDeerr@hshlawyers.com" title="Click to send
email to Marlon Deerr">MDeerr@hshlawyers.com</a></span><br>
<a href="https://www.hshlawyers.com"><span style="text-decoration:none"><img border="0" width="624" height="82" id="_x0000_i1030" src="cid:image011.jpg@01D65F60.66955490"></span></a>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#002060">3500 - 20 Queen St. W., Toronto, ON M5H 3R3<br>
Fax: 416-361-0083 | Toll Free: 877-474-5997</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"> |
<a href="https://www.hshlawyers.com" title="">www.hshlawyers.com</a></span><o:p></o:p></p>
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<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jules [<a href="mailto:Jules@Zend.To">mailto:Jules@Zend.To</a>]
<br>
<b>Sent:</b> Saturday, July 18, 2020 8:03 AM<br>
<b>To:</b> Marlon Deerr <a href="mailto:MDeerr@hshlawyers.com"><MDeerr@hshlawyers.com></a><br>
<b>Subject:</b> Re: [ZendTo] Authentication Error - The username or password was incorrect<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Marlon,<o:p></o:p></p>
<div>
<p class="MsoNormal">On 17/07/2020 22:54, Marlon Deerr wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">Jules,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">No, I didn’t type in < and > characters. I only did that to not show real usernames on my end. So to be clear, no I did not type in those characters as part of the username when using the /opt/zendto/bin/adduser
command. As for certificates, I’m not sure as our DNS server</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I assume you mean your AD server, not your DNS server. DNS should have no impact on this at all.<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">is actually managed by our MSP. With that said, when I do run the openssl command, I get the below output.
</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">That looks like they're not running any encryption on your AD traffic. Okay, but Microsoft are going to mandate encryption on AD traffic very soon. But in the mean time,
you should be okay using it unencrypted.<br>
<br>
On zend.to/activedirectory, read section 2 and there is an ldapsearch command. Replacing the necessary bits of that, can you get it to show you your details?<br>
<br>
If you can send me your AD settings from preferences.php (all the LDAP settings whose names end in 1, 2 or 3), I can take a look and suggest an ldapsearch command that should work if your settings are correct.<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">As for the log file at /var/log/zendto/zendto.log, if it says Warning: authorization failed for username, does that mean it wasn’t able to read from our AD Server. Not sure how to interpret that because before
I ran the upgrade command after applying the latest patch, it seemed as though it was able to read from AD. Now I’m not sure what’s going on.</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">It probably did manage to connect to your AD server, but couldn't get any further.<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><u><span style="color:#1F497D">Output for </span></u><tt><b><u><span style="font-size:10.0pt">openssl s_client -connect your-ad-server.company.com:636</span></u></b></tt><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">From this output, it looks like you're running AD unencrypted.<br>
<br>
Cheers,<br>
Jules.<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">CONNECTED(00000003)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">write:errno=104</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">no peer certificate available</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">No client certificate CA names sent</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">SSL handshake has read 0 bytes and written 283 bytes</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Verification: OK</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">New, (NONE), Cipher is (NONE)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Secure Renegotiation IS NOT supported</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Compression: NONE</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Expansion: NONE</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">No ALPN negotiated</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Early data was not sent</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Verify return code: 0 (ok)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
<p class="imprintuniqueid"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Marlon Deerr</span></b>,
<b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Technology Manager</span></b><br>
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">416-572-8795</span><span style="color:#17365D"> </span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#17365D">(direct)</span><span style="color:#17365D">
|</span> <span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:MDeerr@hshlawyers.com" title="Click to
send email to Marlon Deerr">MDeerr@hshlawyers.com</a></span><br>
<a href="https://www.hshlawyers.com"><span style="text-decoration:none"><img border="0" width="624" height="82" id="_x0000_i1035" src="cid:image011.jpg@01D65F60.66955490"></span></a>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#002060">3500 - 20 Queen St. W., Toronto, ON M5H 3R3<br>
Fax: 416-361-0083 | Toll Free: 877-474-5997</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"> |
<a href="https://www.hshlawyers.com" title="">www.hshlawyers.com</a></span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jules [<a href="mailto:Jules@Zend.To">mailto:Jules@Zend.To</a>]
<br>
<b>Sent:</b> Wednesday, July 15, 2020 12:35 PM<br>
<b>To:</b> Marlon Deerr <a href="mailto:MDeerr@hshlawyers.com"><MDeerr@hshlawyers.com></a>; ZendTo Users
<a href="mailto:zendto@zend.to"><zendto@zend.to></a><br>
<b>Subject:</b> Re: [ZendTo] Authentication Error - The username or password was incorrect<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Are you actually seeing the < and > characters?<br>
You didn't actually type those into the /opt/zendto/bin/adduser command, did you?<br>
<br>
Have a read of the AD troubleshooting steps on<br>
<tt><span style="font-size:10.0pt"> zend.to/activedirectory</span></tt><br>
<br>
Do you know if you're running with a locally-signed certificate on your AD servers?<br>
<br>
Assuming you have the hostname and port number (636 usually) of your AD server, try<br>
<tt><b><span style="font-size:10.0pt">openssl s_client -connect your-ad-server.company.com:636</span></b></tt><br>
<br>
That will show you the initial SSL/TLS handshake involving all the certificates.<br>
You'll need to Ctrl-C it at the end, but what it prints out should be very useful so you can see exactly what is using which certs.<br>
<br>
Hope that helps,<br>
Jules.<o:p></o:p></p>
<div>
<p class="MsoNormal">On 15/07/2020 16:50, Marlon Deerr wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">OK, my user seems to be unlocked now but now I am getting the following errors below. I must be missing something else in my setup:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Warning: admin authorization failed for <username1></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">And for other users I still get the following error:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Warning: authorization failed for <username2></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Note: I believe I added <username1> as an admin.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
<p class="imprintuniqueid"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Marlon Deerr</span></b>,
<b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">Technology Manager</span></b><br>
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#17365D">416-572-8795</span><span style="color:#17365D"> </span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#17365D">(direct)</span><span style="color:#17365D">
|</span> <span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:MDeerr@hshlawyers.com" title="Click to
send email to Marlon Deerr">MDeerr@hshlawyers.com</a></span><br>
<a href="https://www.hshlawyers.com"><span style="text-decoration:none"><img border="0" width="624" height="82" id="_x0000_i1040" src="cid:image011.jpg@01D65F60.66955490"></span></a>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#002060">3500 - 20 Queen St. W., Toronto, ON M5H 3R3<br>
Fax: 416-361-0083 | Toll Free: 877-474-5997</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"> |
<a href="https://www.hshlawyers.com" title="">www.hshlawyers.com</a></span><o:p></o:p></p>
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<p class="imprintuniqueid"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#3F3F3F">This Howie Sacks & Henry e-mail is privileged, confidential and subject to copyright. Any unauthorized use or disclosure is prohibited.</span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Jules [<a href="mailto:Jules@Zend.To">mailto:Jules@Zend.To</a>]
<br>
<b>Sent:</b> Wednesday, July 15, 2020 7:09 AM<br>
<b>To:</b> ZendTo Users <a href="mailto:zendto@zend.to"><zendto@zend.to></a><br>
<b>Cc:</b> Marlon Deerr <a href="mailto:MDeerr@hshlawyers.com"><MDeerr@hshlawyers.com></a><br>
<b>Subject:</b> Re: [ZendTo] Authentication Error - The username or password was incorrect<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Marlon,<br>
<br>
The crucial bit in the log is the "locked-out user" bit.<br>
<br>
ZendTo has a security feature in it to stop it being used as a method of brute-force attacking your accounts from outside.<br>
If the same user has several failed logins in a row, that user is locked out for the next 24 hours by default.<br>
<br>
If you can login as an admin user, one of the extra admin red buttons shows you the locked out users and lets you reset them.<br>
<br>
Alternatively, you can unlock all locked users from the command line with<br>
/opt/zendto/bin/unlockuser -a<br>
<br>
Cheers,<br>
Jules.<o:p></o:p></p>
<div>
<p class="MsoNormal">On 14/07/2020 18:45, Marlon Deerr via ZendTo wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span lang="EN-CA">Ok, so I think I finally (or almost finally) got my AD authentication settings correct. I have installed the ldapsearch utility to confirm that I’m able to successful search the OU where my users reside, however when
I attempt to log in with a valid user, ZendTo keeps erroring with:</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Authentication Error</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">The username or password was incorrect</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">I checked the /var/log/zendto/zendto.log and it says the following:</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">“….Warning: authorization attempt for locked-out user <username1></span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Then when I try logging in as another user, I see the following in the log
</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">“…Warning: authorization failed for <username2></span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA">I know that I have both username/password correct so I must be missing something. Anyone know what setting I may have applied incorrectly?</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>ZendTo mailing list<o:p></o:p></pre>
<pre><a href="mailto:ZendTo@zend.to">ZendTo@zend.to</a><o:p></o:p></pre>
<pre><a href="http://jul.es/mailman/listinfo/zendto">http://jul.es/mailman/listinfo/zendto</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<pre>Jules<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>-- <o:p></o:p></pre>
<pre>Julian Field MEng CEng CITP MBCS MIEEE MACM<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>'When a man points a finger at someone else, he should remember<o:p></o:p></pre>
<pre> that four of his fingers are pointing at himself.' - Louis Nizer<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre><a href="http://www.Zend.To">www.Zend.To</a><o:p></o:p></pre>
<pre>Twitter: @JulesFM<o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<pre>Jules<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>-- <o:p></o:p></pre>
<pre>Julian Field MEng CEng CITP MBCS MIEEE MACM<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>'There is silent poetry in the stillness of morning;<o:p></o:p></pre>
<pre> in the calm, the cries & sighs of life sound like gentle music.'<o:p></o:p></pre>
<pre> - @Astro_Wheels<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre><a href="http://www.Zend.To">www.Zend.To</a><o:p></o:p></pre>
<pre>Twitter: @JulesFM<o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
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<pre>Jules<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>-- <o:p></o:p></pre>
<pre>Julian Field MEng CEng CITP MBCS MIEEE MACM<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>The current UK shipping forecast:<o:p></o:p></pre>
<pre>South Utsire, Forties: Southwesterly veering westerly 3 or 4. Mainly moderate.<o:p></o:p></pre>
<pre>Rain at first. Moderate or poor, becoming good.<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre><a href="http://www.Zend.To">www.Zend.To</a><o:p></o:p></pre>
<pre>Twitter: @JulesFM<o:p></o:p></pre>
</blockquote>
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<pre>Jules<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>-- <o:p></o:p></pre>
<pre>Julian Field MEng CEng CITP MBCS MIEEE MACM<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>'Every morning when I wake,<o:p></o:p></pre>
<pre> Dear Lord, a little prayer I make,<o:p></o:p></pre>
<pre> O please do keep Thy lovely eye<o:p></o:p></pre>
<pre> On all poor creatures born to die<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> And every evening at sun-down<o:p></o:p></pre>
<pre> I ask a blessing on the town,<o:p></o:p></pre>
<pre> For whether we last the night or no<o:p></o:p></pre>
<pre> I'm sure is always touch-and-go.<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> We are not wholly bad or good<o:p></o:p></pre>
<pre> Who live our lives under Milk Wood,<o:p></o:p></pre>
<pre> And Thou, I know, wilt be the first<o:p></o:p></pre>
<pre> To see our best side, not our worst.<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> O let us see another day!<o:p></o:p></pre>
<pre> Bless us all this night, I pray,<o:p></o:p></pre>
<pre> And to the sun we all will bow<o:p></o:p></pre>
<pre> And say, good-bye - but just for now!'<o:p></o:p></pre>
<pre> - Dylan Thomas<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre><a href="http://www.Zend.To">www.Zend.To</a><o:p></o:p></pre>
<pre>Twitter: @JulesFM<o:p></o:p></pre>
</blockquote>
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<pre>Jules<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>-- <o:p></o:p></pre>
<pre>Julian Field MEng CEng CITP MBCS MIEEE MACM<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>'All programs have a desire to be useful' - Tron, 1982<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre><a href="http://www.Zend.To">www.Zend.To</a><o:p></o:p></pre>
<pre>Twitter: @JulesFM<o:p></o:p></pre>
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