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    Ken,<br>
    <br>
    This is really odd. I did thoroughly test the Installer on every
    supported version of every flavour of Linux that I say it works on.
    I've got dozens of old VMs to prove it. :-/<br>
    <br>
    I'm downloading 16.04.3 (amd64) right now, and will walk through the
    same steps as you listed below.<br>
    <br>
    I'll let you know the results as soon as I've built it.<br>
    <br>
    Cheers,<br>
    Jules.<br>
    <br>
    <div class="moz-cite-prefix">On 25/10/2018 17:57, Ken Etter wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:WM!1a19c4fa6d8a44905a55de649ff4eb370cc0032017d576ee6720f5f98665a8375440856f4d742e4b1e7ccee51f4c0d8d!@mx.jul.es">
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id="GroupWiseSection_1540486322000_kle@msktd.com_1FEF159614D20000B1ED8700B3004500_">
        <div>Jules,</div>
        <div>I just finished setting up a brand new VM and I get the
          same error message!  This makes no sense!  Any thoughts?</div>
        <div>* installed Ubuntu 16.04.3 as a basic server</div>
        <div>* configured networking</div>
        <div>* installed openssh-server</div>
        <div>* patched server to 16.04.5</div>
        <div>* downloaded your installer and ran it</div>
        <div>        used most defaults except I had to specify the smtp
          server and the address of the site</div>
        <div>        the site address defaulted to <a
            href="https://server_name" moz-do-not-send="true">https://server_name</a>
          and I changed it to <a href="https://transfer.msktd.com"
            moz-do-not-send="true">https://transfer.msktd.com</a></div>
        <div>* modified preferences.php and zendto.conf for my settings</div>
        <div>* reboot</div>
        <div>* login to site and attempt a drop off and I get the same
          error as my upgraded site</div>
        <div><br>
        </div>
        <div>What could possibly be wrong in what I did?</div>
        <div><br>
        </div>
        <div>Ken<br>
        </div>
        <div class="GroupWiseMessageBody"
id="GroupWiseSection_1540486321000_kle@msktd.com_1FEF159614D20000B1ED8700B3004500_"><span
            class="GroupwiseReplyHeader">>>> Jules Field
            <a class="moz-txt-link-rfc2396E" href="mailto:Jules@Zend.To"><Jules@Zend.To></a> 10/25/2018 11:41 AM >>><br>
          </span>
          <div><span style="background-color: rgb(255, 255, 255);"
              bgcolor="#FFFFFF" text="#000000">> Edit your
              /etc/passwd file to set the shell for your Apache user to
              /bin/bash.
              <div><br>
              </div>
              <div> Then "pwconv" so the change takes effect.</div>
              <div> Then try this</div>
              <tt> su - apache</tt> (or whatever user your Apache is
              running as)
              <div><br>
              </div>
              <tt> clamdscan /var/zendto/*</tt><tt>
                <div><br>
                </div>
              </tt><tt> clamdscan --fdpass /var/zendto/*</tt><tt>
                <div><br>
                </div>
              </tt><tt> exit</tt>
              <div><br>
              </div>
              <div> What happened? Did the virus scans both complete
                successfully?</div>
              <div> </div>
              <div> If not, and you're running CentOS/RedHat 7, try this
                and then give the above another try:</div>
              <tt> groupmems --group virusgroup --add apache</tt><tt>
                <div><br>
                </div>
              </tt><tt> systemctl restart httpd</tt>
              <div><br>
              </div>
              <div> </div>
              <div> I added that extra groupmems command to the
                Installer a day or two ago when I discovered that
                RedHat/CentOS had changed their group membership rules
                in an update.</div>
              <div> </div>
              <div> Any improvement?</div>
              <div> </div>
              <div> Cheers,</div>
              <div> Jules.</div>
              <div> </div>
              <div> P.S. Otherwise, if you can give me remote ssh access
                I can login myself and take a look for you. I would be
                interested to see what it is, if it's not any of the
                above.</div>
              <div> </div>
              <div class="moz-cite-prefix">On 25/10/2018 16:22, Ken
                Etter wrote:<br>
              </div>
              <blockquote
cite="mid:WM!5c5e7912e38d38093363f9fd1a4bc146ba7523a8f586ba634916e6e7160d966b959d7d14eb5d79a0739b635ee05433d6!@mx.jul.es"
                type="cite">
                <meta name="Generator" content="Novell Groupwise Client
                  (Version&#xA; 14.2.2 Build: 129589)">
                <div class="GroupWiseMessageBody"
id="GroupWiseSection_1540480867000_kle@msktd.com_1FEF159614D20000B1ED8700B3004500_">
                  <div>Yep, PHP 7.2 is installed. I've run through the
                    installer multiple times now. No change, still get
                    the error.</div>
                  <div>Ken<br>
                  </div>
                  <div class="GroupWiseMessageBody"
id="GroupWiseSection_1540480866000_kle@msktd.com_1FEF159614D20000B1ED8700B3004500_"><span
                      class="GroupwiseReplyHeader">>>> Jules
                      Field <a class="moz-txt-link-rfc2396E"
                        href="mailto:Jules@Zend.To"
                        moz-do-not-send="true"><Jules@Zend.To></a>
                      10/25/2018 11:15 AM >>><br>
                    </span>
                    <div><span style="background-color: rgb(255, 255,
                        255);" bgcolor="#FFFFFF" text="#000000">> Do
                        you have PHP 7.2 installed?
                        <div><br>
                        </div>
                        <div> </div>
                        <div> My Installer can be run in stages, and
                          those stages can be run independently.</div>
                        <div> </div>
                        <div> So you might want to download the
                          Installer, unpack it and wander into it. In
                          what will obviously be the right sub-dir for
                          your OS, you will see the numbered scripts.</div>
                        <div> </div>
                        <tt># cd install.ZendTo/CentOS-RedHat/</tt><tt>
                          <div><br>
                          </div>
                        </tt><tt># ls</tt><tt>
                          <div><br>
                          </div>
                        </tt><tt>1-devtools.sh 3-clamav.sh
                          5-httpd-php.sh 7-zendto.sh CentOS6 RHEL7</tt><tt>
                          <div><br>
                          </div>
                        </tt><tt>2-php.sh 4-firewall.sh 6-email.sh
                          8-selinux.sh RHEL5</tt><tt>
                          <div><br>
                          </div>
                        </tt><tt>#</tt>
                        <div><br>
                        </div>
                        <div> </div>
                        <div> If your web server is already working
                          nicely, then you can probably skip stage 1
                          (though it won't do any harm).</div>
                        <div> </div>
                        <div> If you haven't installed PHP 7.2 along
                          with things like the sodium extension, then
                          run stage 2 which installs PHP. (Grab a backup
                          copy of your ZendTo installation first, as it
                          may have to remove the *whole* of PHP first
                          which can also remove ZendTo and other PHP
                          applications in the process, before it can
                          install the correct version).</div>
                        <div> </div>
                        <div> Stages 3 and 5 shouldn't do any damage,
                          but will add any new settings they need for
                          PHP and so on.</div>
                        <div> Stage 7 does the actual ZendTo
                          installation itself, which it will do as an
                          upgrade if it finds a zendto RPM already
                          installed. Well worth running.</div>
                        <div> Stage 8 is only relevant if you are using
                          SELinux, and won't do anything if you're not.</div>
                        <div> </div>
                        <div> Since version 4, ZendTo no longer needs
                          any form of custom-built PHP or anything like
                          that. So there's no recompiling to be done.</div>
                        <div> </div>
                        <div> Then if you have a previous
                          preferences.php and/or zendto.conf, you need
                          to use</div>
                        <div> /opt/zendto/bin/upgrade_preferences_php</div>
                        <div> and</div>
                        <div> /opt/zendto/bin/upgrade_zendto_conf</div>
                        <div> to upgrade those files.</div>
                        <div> </div>
                        <div> Also, if you have done an RPM upgrade from
                          ZendTo 4, you probably have a whole stack of
                          *.rpmnew files in /opt/zendto/templates. You
                          want to move each of those into place so they
                          replace your old *.tpl files.</div>
                        <div> </div>
                        <div> As I said, it really is
                          faster/easier/better to build v5 from scratch,
                          its requirements are so different from v4.</div>
                        <div> </div>
                        <div> Hope that helps,</div>
                        <div> Jules.</div>
                        <div> </div>
                        <div class="moz-cite-prefix">On 25/10/2018
                          15:59, Ken Etter wrote:<br>
                        </div>
                        <blockquote
cite="mid:WM!7a73fd7d24e224c450aa420e41b566dd8851c785c3bebe0b00927308a6dbc1521da82399be61bc037b482b8d6afbf9f3!@mx.jul.es"
                          type="cite">
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                            <div>None of that helps. I'm building a new
                              system. This is a production system. I
                              never had problems in the past with
                              upgrading so I went ahead and did it. Bad
                              move. Unless anyone has any other ideas, I
                              will just keep working on setting up the
                              new system. I have to get something
                              running again for my users.</div>
                            <div><br>
                            </div>
                            <div>Ken<br>
                            </div>
                            <div><span class="GroupwiseReplyHeader">>>>
                                Jules Field via ZendTo <a
                                  class="moz-txt-link-rfc2396E"
                                  href="mailto:zendto@zend.to"
                                  moz-do-not-send="true"><zendto@zend.to></a>
                                10/25/2018 10:53 AM >>><br>
                              </span>
                              <div><span style="background-color:
                                  rgb(255, 255, 255);" bgcolor="#FFFFFF"
                                  text="#000000">> Yes, those
                                  directories do need to be writable by
                                  whatever user and group your web
                                  server is running as.
                                  <div><br>
                                  </div>
                                  <div> </div>
                                  <div> If you are using SELinux (most
                                    likely if you are using CentOS or
                                    RedHat), then I would also advise</div>
                                  <tt> restorecon -FRv /opt/zendto
                                    /var/zendto</tt>
                                  <div><br>
                                  </div>
                                  <div> to reset all the SELinux
                                    attributes to the values configured
                                    by my Installer.</div>
                                  <div> </div>
                                  <div> Also, if you think it might be
                                    an SELinux problem, you can switch
                                    it into "permissive" mode by</div>
                                  <tt> setenforce permissive</tt><tt>
                                    <div><br>
                                    </div>
                                  </tt><tt> systemctl restart httpd</tt><tt>
                                    <div><br>
                                    </div>
                                  </tt><tt> systemctl restart clamd@scan</tt>
                                  <div><br>
                                  </div>
                                  <div> </div>
                                  <div> To switch it back to
                                    "enforcing", you then do</div>
                                  <tt> setenforce enforcing</tt><tt>
                                    <div><br>
                                    </div>
                                  </tt><tt> systemctl restart httpd</tt><tt>
                                    <div><br>
                                    </div>
                                  </tt><tt> systemctl restart clamd@scan</tt>
                                  <div><br>
                                  </div>
                                  <div> </div>
                                  <div> Cheers,</div>
                                  <div> Jules.</div>
                                  <div> </div>
                                  <div class="moz-cite-prefix">On
                                    25/10/2018 14:31, Gray McCord via
                                    ZendTo wrote:<br>
                                  </div>
                                  <blockquote
cite="mid:WM!a28216476a5646f6b8161cde1da521ae46a869e2df0b459e8bd1697f03b921aed74f0d7f5f2be4809d80586f691eca2d9e4b8d8d8115c76c67b05bee68ded475!@mx.jul.es"
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                                      <div class="MsoNormal">I’ve seen
                                        that message as well. Check the
                                        file permissions on the
                                        /opt/zendto directories. Seems
                                        like I needed to make them
                                        writeable by the apache user,
                                        but I could be mistaken.<o:p></o:p></div>
                                      <div class="MsoNormal"><o:p> </o:p></div>
                                      <div>
                                        <div class="MsoNormal"><span>Gray
                                            McCord</span><span
                                            style="font-size: 12pt;"><o:p></o:p></span></div>
                                        <div class="MsoNormal"><i><span
                                              style="font-size: 10pt;">Adapt,
                                              Mutate, Migrate, or Die</span></i><span
                                            style="font-size: 12pt;"><o:p></o:p></span></div>
                                        <div class="MsoNormal"><span
                                            style="font-size: 9pt;"> -C.
                                            Darwin</span><o:p></o:p></div>
                                      </div>
                                      <div class="MsoNormal"><o:p> </o:p></div>
                                      <div>
                                        <div style="border-width: 1pt
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                                          <div class="MsoNormal"><b>From:</b>
                                            ZendTo <a
                                              class="moz-txt-link-rfc2396E"
href="mailto:zendto-bounces@zend.to" moz-do-not-send="true"><zendto-bounces@zend.to></a>
                                            <b>On Behalf Of </b>Ken
                                            Etter via ZendTo<br>
                                            <b>Sent:</b> Thursday,
                                            October 25, 2018 8:26 AM<br>
                                            <b>To:</b> ZendTo List <a
                                              class="moz-txt-link-rfc2396E"
href="mailto:zendto@zend.to" moz-do-not-send="true"><zendto@zend.to></a><br>
                                            <b>Cc:</b> Ken Etter <a
                                              class="moz-txt-link-rfc2396E"
href="mailto:KLE@msktd.com" moz-do-not-send="true"><KLE@msktd.com></a><br>
                                            <b>Subject:</b> Re: [ZendTo]
                                            Zend.to error during
                                            drop-off<o:p></o:p></div>
                                        </div>
                                      </div>
                                      <div class="MsoNormal"><o:p> </o:p></div>
                                      <div
id="GroupWiseSection_1540473787000_KLE@msktd.com_1FEF159614D20000B1ED8700B3004500_">
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;">Going
                                              back through the mailing
                                              list archives, I see that
                                              I am having exactly the
                                              same problem as Kevin
                                              O'Connor in this thread: <a
href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fjul.es%2Fpipermail%2Fzendto%2F2018-June%2F003208.html&data=01%7C01%7CJules%40ecs.soton.ac.uk%7Ca244c38af7594fe02f4008d63a8489e3%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&sdata=%2FMQVOSO5ZjLwkrQ991eChCvoSfFOLwm3yUcnFSzoRc0%3D&reserved=0"
                                                moz-do-not-send="true"
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originalsrc="http://jul.es/pipermail/zendto/2018-June/003208.html">http://jul.es/pipermail/zendto/2018-June/003208.html</a><o:p></o:p></span></div>
                                        </div>
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;">Files
                                              are uploaded, but I get
                                              that error message and the
                                              email is not sent.<o:p></o:p></span></div>
                                        </div>
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;">There
                                              is no stated resolution in
                                              that thread. Any
                                              suggestions or do I have
                                              to rebuild a brand new
                                              Zend.To server?<o:p></o:p></span></div>
                                        </div>
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;">Zend.To
                                              has been fairly solid for
                                              me...a bit of a pain to
                                              find this upgrade to be so
                                              fragile.<o:p></o:p></span></div>
                                        </div>
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;"><o:p>
                                              </o:p></span></div>
                                        </div>
                                        <div>
                                          <div class="MsoNormal"><span
                                              style="font-size: 10pt;">Ken<o:p></o:p></span></div>
                                        </div>
                                        <div
id="GroupWiseSection_1540471110000_KLE@msktd.com_1FEF159614D20000B1ED8700B3004500_">
                                          <div class="MsoNormal"><span
                                              class="groupwisereplyheader"><span
                                                style="font-size: 10pt;">>>>
                                                Ken Etter via ZendTo
                                                <<a
                                                  href="mailto:zendto@zend.to"
                                                  moz-do-not-send="true">zendto@zend.to</a>>
                                                10/25/2018 8:38 AM
                                                >>></span></span><span
                                              style="font-size: 10pt;"><o:p></o:p></span></div>
                                          <div>
                                            <div class="MsoNormal"><span
                                                style="font-size: 10pt;">I
                                                am running this on
                                                Ubuntu 16.04.5 LTS if
                                                that matters.<o:p></o:p></span></div>
                                          </div>
                                          <div>
                                            <div class="MsoNormal"><span
                                                style="font-size: 10pt;"><br>
                                                Ken<o:p></o:p></span></div>
                                          </div>
                                        </div>
                                        <div
id="GroupWiseSection_1540470843000_KLE@msktd.com_1FEF159614D20000B1ED8700B3004500_">
                                          <div class="MsoNormal"><span
                                              class="groupwisereplyheader"><span
                                                style="font-size: 10pt;">>>>
                                                Ken Etter via ZendTo
                                                <<a
                                                  href="mailto:zendto@zend.to"
                                                  moz-do-not-send="true">zendto@zend.to</a>>
                                                10/25/2018 8:36 AM
                                                >>></span></span><span
                                              style="font-size: 10pt;"><o:p></o:p></span></div>
                                          <div>
                                            <div class="MsoNormal"><span
                                                style="font-size: 10pt;">Just
                                                upgraded my Zend.To
                                                installation from 4.x to
                                                5.15-1. Everything
                                                appeared to go ok. But
                                                when I click drop-off
                                                files, I get an error
                                                that states: "Sorry, I
                                                failed to drop-off your
                                                files! Note that you
                                                cannot drop-off
                                                directories, only
                                                files." I'm not dropping
                                                off a directory, just a
                                                single file. I tried a
                                                couple different file
                                                types - same error each
                                                time. Any suggestions
                                                for fixing this? Thanks!<o:p></o:p></span></div>
                                          </div>
                                          <div class="MsoNormal"
                                            style="margin-bottom:
                                            3.75pt;"><span
                                              style="font-size: 10pt;"><br>
                                              <br>
                                              <o:p></o:p></span></div>
                                          <div>
                                            <div>
                                              <div class="MsoNormal"
                                                style="margin-bottom:
                                                3.75pt;"><strong><span
                                                    style="color: black;
                                                    font-family:
                                                    "Arial",sans-serif;
                                                    font-size: 10pt;">Ken
                                                    Etter</span></strong><span
                                                  style="color: black;
                                                  font-family:
                                                  "Arial",sans-serif;
                                                  font-size: 10pt;">,
                                                  System Administrator<o:p></o:p></span></div>
                                            </div>
                                            <div>
                                              <div class="MsoNormal"
                                                style="margin-bottom:
                                                3.75pt;"><span
                                                  style="color: rgb(0,
                                                  171, 226);
                                                  font-family:
                                                  "Arial",sans-serif;
                                                  font-size: 10pt;">Architectural
                                                  Group</span><span
                                                  style="color: black;
                                                  font-family:
                                                  "Arial",sans-serif;
                                                  font-size: 10pt;"><o:p></o:p></span></div>
                                            </div>
                                            <div>
                                              <div class="MsoNormal"
                                                style="margin-bottom:
                                                3.75pt;"><span
                                                  style="color: black;
                                                  font-family:
                                                  "Arial",sans-serif;
                                                  font-size: 10pt;">260.432.9337
                                                  | <a
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                                                style="font-size: 10pt;"><o:p>
                                                </o:p></span></div>
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                                                        id="_x0000_i1025"
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                                    <pre class="moz-quote-pre" wrap="">_______________________________________________
ZendTo mailing list
<a class="moz-txt-link-abbreviated" href="mailto:ZendTo@zend.to" moz-do-not-send="true">ZendTo@zend.to</a>
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</pre>
                                  </blockquote>
                                  <div><br>
                                  </div>
                                  <pre class="moz-signature" cols="72">Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

'The past is supposed to be a place of reference, not a place of
residence! There is a reason why your car has a big windshield and
a small rearview mirror. You are supposed to keep your eyes on where
you are going, and just occasionally check out where you have been.'
  - Willie Jolley

<a class="moz-txt-link-abbreviated" href="http://www.Zend.To" moz-do-not-send="true">www.Zend.To</a>
Twitter: @JulesFM
</pre>
                                </span></div>
                            </div>
                          </div>
                        </blockquote>
                        <div><br>
                        </div>
                        <pre class="moz-signature" cols="72">Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

IMPORTANT: This email is intended for the use of the individual
addressee(s) named above and may contain information that is
confidential, privileged or unsuitable for overly sensitive persons
with low self-esteem, no sense of humour or irrational religious
beliefs. If you are not the intended recipient, any dissemination,
distribution or copying of this email is not authorised (either
explicitly or implicitly) and constitutes an irritating social faux
pas.

Unless the word absquatulation has been used in its correct context
somewhere other than in this warning, it does not have any legal
or no grammatical use and may be ignored. No animals were harmed
in the transmission of this email, although the kelpie next door
is living on borrowed time, let me tell you. Those of you with an
overwhelming fear of the unknown will be gratified to learn that
there is no hidden message revealed by reading this warning backwards,
so just ignore that Alert Notice from Microsoft.

However, by pouring a complete circle of salt around yourself and
your computer you can ensure that no harm befalls you and your pets.
If you have received this email in error, please add some nutmeg
and egg whites, whisk and place in a warm oven for 40 minutes.

<a class="moz-txt-link-abbreviated" href="http://www.Zend.To" moz-do-not-send="true">www.Zend.To</a>
Twitter: @JulesFM
</pre>
                      </span></div>
                  </div>
                </div>
              </blockquote>
              <div><br>
              </div>
              <pre class="moz-signature" cols="72">Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

'It's very unlikely indeed he will ever recover consciousness, and
 if he does he won't be the Julian you knew.'
  - A hospital consultant I proved very wrong in 2007 :-)

<a class="moz-txt-link-abbreviated" href="http://www.Zend.To" moz-do-not-send="true">www.Zend.To</a>
Twitter: @JulesFM
</pre>
            </span></div>
        </div>
      </div>
    </blockquote>
    <br>
    <pre class="moz-signature" cols="72">Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

'Is the Holocaust an aberration, or a reflection of who we really are?'
 - Holocaust Museum, Berlin

<a class="moz-txt-link-abbreviated" href="http://www.Zend.To">www.Zend.To</a>
Twitter: @JulesFM
</pre>
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