[ZendTo] UPDATE - "Request a DropOff" email isn't sending

[Dale E. Qualls]

Even more weirdness.

If I “Resend Request” from within the request, the email goes out just fine and it shows up in the system log.

I tried testing with SMTPDebug in preferences.php, but that ONLY works with the “Resend Request” button when you are looking at the details of the request (per the comments in preferences.php you can only test with the “Resend Request” button).  However, when I do this test it shows the complete conversation with the mailserver, as it should.

Just thought I’d add this extra info.


From: Scott Silva <ssilva at sgvwater.com>
Sent: Monday, January 22, 2024 5:46 PM
To: ZendTo Users <zendto at zend.to>
Cc: Dale E. Qualls <deq at pattishall.com>
Subject: RE: [ZendTo] "Request a DropOff" email isn't sending


External email, exercise caution.


Are you using an internal smart host or other mail system?
It might be seeing the external addresses and refusing to “relay” them…
See if there are any logs on the mail system they are being forwarded to…



From: ZendTo <zendto-bounces at zend.to<mailto:zendto-bounces at zend.to>> On Behalf Of Dale E. Qualls via ZendTo
Sent: Monday, January 22, 2024 3:43 PM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Dale E. Qualls <deq at pattishall.com<mailto:deq at pattishall.com>>
Subject: Re: [ZendTo] "Request a DropOff" email isn't sending


CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Yep.  Just not for a “Request a Drop-off”.

Strange, right?  They never hit my mail server and as I said, they don’t show in the system log.  You get the resulting page with the drop off codes so it looks like it sends and the request shows in All Drop-offs but no email ever goes out.

On Jan 22, 2024, at 5:26 PM, Scott Silva via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:


External email, exercise caution.


So emails get sent with regular drop-offs?


From: ZendTo <zendto-bounces at zend.to<mailto:zendto-bounces at zend.to>> On Behalf Of Dale E. Qualls via ZendTo
Sent: Monday, January 22, 2024 3:17 PM
To: 'ZendTo Users' <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Dale E. Qualls <deq at pattishall.com<mailto:deq at pattishall.com>>
Subject: [ZendTo] "Request a DropOff" email isn't sending


CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Howdy, all!

We can drop off files just fine but if we send a request for a drop off the email never gets sent and nothing other than the user authentication (of the person logging in to send the request) shows up in the system log.

This is a new server that I built on Ubuntu a month or so ago.

Any thoughts?





[http://images.pattishall.com/images/pattishalllogo.jpg]




Dale E. Qualls
Director of Information Technology
Pattishall, McAuliffe, Newbury, Hilliard & Geraldson LLP
200 South Wacker Drive, Suite 2900
Chicago, IL 60606-5896
Direct: (312) 554-7979 Main: (312) 554-8000 Fax: (312) 554-8015
deq at pattishall.com<mailto:deq at pattishall.com> www.pattishall.com<http://www.pattishall.com>





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