[ZendTo] user upload error

[Scott Silva]

Also the phone is possibly on a different network than the PC...


-----Original Message-----
From: ZendTo <zendto-bounces at zend.to> On Behalf Of Matthew Fey via ZendTo
Sent: Wednesday, September 13, 2023 12:55 PM
To: zendto at zend.to
Cc: Matthew Fey <matthewf at prolific.ca>
Subject: Re: [ZendTo] user upload error

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Have they tried opening in a private/incognito window? I know you said they've tried multiple browsers, but maybe they're running an ad-blocker/privacy extension either in all affected browsers or systemwide that wouldn't be present on their phone?

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Subject: ZendTo Digest, Vol 149, Issue 4

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Today's Topics:

   1. Re: user upload error (Travis Zimmerman)


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Message: 1
Date: Wed, 13 Sep 2023 19:45:55 +0000
From: Travis Zimmerman <tzimmerman at fsu.edu>
To: ZendTo Users <zendto at zend.to>
Subject: Re: [ZendTo] user upload error
Message-ID:
	<WM!799ea96d8db90b7c58049be36c0beb22a373cb60f686a20ec1a59f7afb223b73364dad26c308ff1ef5b3e6a7999ec12c!@mx.jul.es>
	
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I don?t suppose anyone else has any suggestions?
Jules, I know you are busy but is there anything I can get the user to reset to clear this error?

------------------------------------------------------
Travis Zimmerman tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu> 850-645-8030 Linux Enterprise Applications & Systems its-linuxadmins at fsu.edu<mailto:its-linuxadmins at fsu.edu>
Information Technology Services, Florida State University

On Sep 11, 2023, at 2:53 PM, Travis Zimmerman via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:

No luck there, she says her phone and PC time and date match.

------------------------------------------------------
Travis Zimmerman tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu> 850-645-8030 Linux Enterprise Applications & Systems its-linuxadmins at fsu.edu<mailto:its-linuxadmins at fsu.edu>
Information Technology Services, Florida State University

On Sep 11, 2023, at 2:03 PM, Scott Silva via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:

See if date and time is correct on PC?


From: ZendTo <zendto-bounces at zend.to<mailto:zendto-bounces at zend.to>> On Behalf Of Travis Zimmerman via ZendTo
Sent: Monday, September 11, 2023 10:59 AM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Travis Zimmerman <tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu>>
Subject: [ZendTo] user upload error


CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

I?ve got a user who is reporting getting constantly an upload error about ?Failed to read your verification information. Your drop-off session has probably expired. Please start again.?
According to them they?ve gotten this error from several different browsers and after clearing cache.
Works for them on their phone but not their PC.

Any other ideas on what I can have her do? Beyond asking her ?Have you tried turning it off and on again??.

------------------------------------------------------
Travis Zimmerman
tzimmerman at fsu.edu<mailto:tzimmerman at fsu.edu>
850-645-8030
Linux Enterprise Applications & Systems
its-linuxadmins at fsu.edu<mailto:its-linuxadmins at fsu.edu>
Information Technology Services, Florida State University

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