[ZendTo] Error: Virus scan of dropped-off files

[Marlon Deerr]

Anyone out there able to assist or provide some insight as to what I can do to resolve this?


From: ZendTo [mailto:zendto-bounces at zend.to] On Behalf Of Marlon Deerr via ZendTo
Sent: Tuesday, September 28, 2021 12:08 PM
To: 'ZendTo Users' <zendto at zend.to>
Cc: Marlon Deerr <MDeerr at hshlawyers.com>
Subject: Re: [ZendTo] Error: Virus scan of dropped-off files

Just to provide some additional insight, I have done the following without success:


1.       Downloaded the full installer and ran it. Said No to everything except the ClamAV installation.  It completed successfully but problem still exists

2.       Then I manually ran the 3-clamav.sh - it completed successfully but I am still failing the scan after an upload


Any assistance on this is greatly appreciated.

Thanks

From: ZendTo [mailto:zendto-bounces at zend.to] On Behalf Of Marlon Deerr via ZendTo
Sent: Tuesday, September 28, 2021 11:35 AM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Marlon Deerr <MDeerr at hshlawyers.com<mailto:MDeerr at hshlawyers.com>>
Subject: [ZendTo] Error: Virus scan of dropped-off files
Importance: High

Hello,

I am running version 6.11-2 for ZendTo.  I recently performed an upgrade from version 6.09 to 6.11-2 and everything appeared to complete just fine during the upgrade.

We are now receiving errors when dropping off files for someone.  The virus scan fails with. Below is a snippet of the error that is logged and the pic below is what we receive after clicking the "Drop-off Files" button. I ssh'd into the server and browsed to /var/run/clamav and there is nothing in that folder at all. Does that mean clamav is no longer installed? Can I do a manual re-install of it using "apt-get install clamav" or is there another preferred method?



failed with ERROR: Could not connect to clamd on LocalSocket /var/run/clamav/clamd.ctl: No such file or directory ERROR: Could not connect to clamd on LocalSocket /var/run/clamav/clamd.ctl: No such file or directory ERROR: Could not connect to clamd on LocalSocket /var/run/clamav/clamd.ctl: No such file or directory  ----------- SCAN SUMMARY ----------- Infected files: 0 Total errors: 3 Time: 0.000 sec (0 m 0 s) Start Date: 2021:09:28 11:13:26 End Date:   2021:09:28 11:13:26


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