[ZendTo] Uploading - Scanning, Checksumming... message remains after drop-off

[Marlon Deerr]

I had put this project on the back burners but I am back at it.

I am still unable to figure out why the browser popup remains when uploading. The file(s) get uploaded and notice is sent to recipients.  Its just this screen that remains. I’ve looked at some of the recommended steps from previous replies but haven’t been able to deduce anything.

As for looking at the Java Console, I’m really not sure what to look for. Haven’t done much java script troubleshooting like that before so I’m really not sure what I am supposed to be looking for.

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From: Jules [mailto:Jules at Zend.To]
Sent: Wednesday, July 29, 2020 10:18 AM
To: ZendTo Users <zendto at zend.to>
Cc: Marlon Deerr <MDeerr at hshlawyers.com>
Subject: Re: [ZendTo] Uploading - Scanning, Checksumming... message remains after drop-off

If you get that happening, please take a look in the JavaScript Console in your web browser.
There might well be clues in the output there. And also in your /var/log/zendto/zendto.log file.

Cheers,
Jules.
On 29/07/2020 15:03, Marlon Deerr via ZendTo wrote:
@Der PCFreak - Interesting….so when your Sophos was intercepting and scanning, were the ZendTo uploads still completing or where they failing? In my case, the upload still went through and the notice went out to all recipients of the uploads. All works fine except for the Uploading… imaging remaining on the screen.

I’ll look to see if this is related to our AntiVirus as well. Thanks for your reply.

From: ZendTo [mailto:zendto-bounces at zend.to] On Behalf Of Der PCFreak via ZendTo
Sent: Thursday, July 23, 2020 10:25 AM
To: zendto at zend.to<mailto:zendto at zend.to>
Cc: Der PCFreak <mailinglists at pcfreak.de><mailto:mailinglists at pcfreak.de>
Subject: Re: [ZendTo] Uploading - Scanning, Checksumming... message remains after drop-off


Hi Marlon,



I had similar issues. The problem in my case was, that the local Anti-Virus transparently went between the client and my ZendTo server. It immediately picked up the file(s) completely and tried to scan them all locally and then did the request to ZendTo which totally messed up everything. In my case we created and exclusion for the internal IP and the internal fqdn of the ZendTo system from the Antivirus-Webprotection which was Sophos in our case. Then it worked as expected.

Maybe you have a similar problem and maybe you find this info useful. If not just ignore my mail.

Regards

Peter
On 23/07/2020 14:50, Marlon Deerr via ZendTo wrote:

I’m noticing the following message remaining at times when I perform a drop-off. I’m thinking this “may” be browser related. It is somewhat misleading as the drop-off is actually completed but with the message remaining on the screen, it can confuse a sender. They may think the process was not complete and then re-attempt another drop-off, not realizing that the recipient already received the notice of the drop-off.

I’ll continue to test this theory out but I know for sure I have received this more than once on different web browsers.

Anyone else experiencing this?


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