[ZendTo] [Feature Request custom string in subject per DropOff]

Tue Apr 30 09:39:37 BST 2019

Travis,

Okay, this makes some sense.

The visibility of this whole "Message ID" feature would be on/off 
controlled by preferences.php. I would suggest off by default? Thoughts?

The actual name of the "Message ID" field would be customisable: as you 
say, different organisations will have different names for it, but 
basically it's some form of ticket number or project codename.

If it's set, I insert it between the [ZendTo] tag and the normal email 
subject line.

In the case of making a request for a drop-off, the (internal) user is 
asked for the Subject line of the email to send. Should I also ask for 
the "Message ID" string as part of the request form?

Cheers,
Jules.

On 29/04/2019 23:17, Travis McDugald wrote:
> I think the original poster and I may have different use cases.
>
> Perhaps present it to the user not as part of the subject.  Perhaps 
> label it as “Message ID”. I would assume displaying would be a setting 
> pref file.  So this way,
>
>  If (isset($messageID)) then $subject = [Zendto] . $messageID . 
> $subject; else $subject = [Zendto] . $subject;
>
>  I know that’s not even close to proper code, but I hope you get the gist.
> For me, the [ZendTo] can stay or be replaced.
>
> I’m guessing anyone else who would use the feature has another 
> ticketing or request system they are using that generates the custom 
> string they need to use.  For me, even the term request ID would work.
>
> My thought behind it is to making merging these mails into another 
> system easier to automate. It would also make it easier to display in 
> email in a conversation view.  Anyone using the feature would have a 
> internal custom name for the custom string.
>
> Then again, long day and I’ll stop rambling.
>
> Sent from my iPad
>
> On Apr 29, 2019, at 10:19 AM, Jules Field <Jules at zend.to 
> <mailto:Jules at zend.to>> wrote:
>
>> Folks,
>>
>> I'm having a think about this one.
>>
>> The idea of the prefix is pretty simple, basically I would give you 
>> the "[ZendTo]" string (as an initial default value) in a "Subject" 
>> box in the new drop-off form.
>>
>> Whatever you end up putting in there gets used instead of [ZendTo] at 
>> the start of the email subject lines.
>>
>> However......
>>
>> If you request a drop-off, you get to supply the whole Subject line 
>> for the email to the person you want to send you their files.
>> Ideally, that same Subject line would be used in all notifications 
>> etc about that drop-off.
>> But they have entered the *whole* Subject line, not just the prefix 
>> to it.
>> If I use their whole Subject line as a prefix, it's going to look weird.
>>
>> So what do I do for the Subject prefix, when it was created as a 
>> result of a request which had the entire Subject line supplied?
>> I clearly can't ask the person sending the request to supply 2 
>> Subject entries — both the current whole Subject line *and* the 
>> prefix to use — as that would confuse the hell out of them.
>>
>> Any ideas please?
>>
>> Cheers,
>> Jules.
>>
>> On 21/04/2019 14:29, Mailing Lists via ZendTo wrote:
>>> Hi Jules,
>>>
>>> yes it would be enough to allow 20 editable characters.
>>>
>>> via Smartphone
>>>
>>> Am 21.04.2019 um 15:13 schrieb Travis McDugald via ZendTo 
>>> <zendto at zend.to <mailto:zendto at zend.to>>:
>>>
>>>> While no one has asked for this yet, I do see it’s usefulness.
>>>> I do use custom strings in email subjects for some projects as 
>>>> well.  Helps with sorting, searching, and filtering.
>>>>
>>>> Side note: great job on everything Jules, thank you.
>>>>
>>>> Sent from my iPad
>>>>
>>>> On Apr 21, 2019, at 7:40 AM, Jules via ZendTo <zendto at zend.to 
>>>> <mailto:zendto at zend.to>> wrote:
>>>>
>>>>> Peter,
>>>>>
>>>>> You effectively just want to allow senders to customise the 
>>>>> "[ZENDTO]" subject line tag in each drop-off, correct?
>>>>>
>>>>> Does anyone else need to do this too?
>>>>>
>>>>> Cheers,
>>>>> Jules.
>>>>>
>>>>> On 21/02/2019 2:21 pm, Der PCFreak via ZendTo wrote:
>>>>>> Hi Jules, hi all.
>>>>>>
>>>>>> I have a strange request from our ZendTo users. They asked if it 
>>>>>> would be possible to add a custom field when sending a DropOff
>>>>>> that results in a custom text in all ZendTo email concerning this 
>>>>>> specific DropOff.
>>>>>>
>>>>>> Example current:
>>>>>>
>>>>>> [ZENDTO] One of the recipients has picked up your drop-off!
>>>>>>
>>>>>> Example requested:
>>>>>>
>>>>>> [ZENDTO] CUSTOM_STRING One of the recipients has picked up your 
>>>>>> drop-off!
>>>>>>
>>>>>> I asked a little bit about the purpose of their request and they 
>>>>>> told me that project teams sort their email by subject and
>>>>>> consequently keep the project name (CUSTOM_STRING) in every 
>>>>>> subject of their emails concerning that specific project.
>>>>>> So later they could sort by project name (CUSTOM_STRING) within 
>>>>>> Outlook to be able to verify when they sent a specific DropOff.
>>>>>>
>>>>>> Question:
>>>>>> Is it possible to implement such a feature?
>>>>>>
>>>>>> I know that I could handcraft it but I don't want to make big 
>>>>>> changes to the source and always have to keep track of them when 
>>>>>> upgrading.
>>>>>>
>>>>>> I am currently not on the latest version of ZendTo, so if such a 
>>>>>> feature is maybe already present in the latest version, feel free
>>>>>> to tell me.
>>>>>>
>>>>>> Thanks in advance.
>>>>>>
>>>>>> Peter
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> ZendTo mailing list
>>>>>> ZendTo at zend.to
>>>>>> http://jul.es/mailman/listinfo/zendto
>>>>>
>>>>> Jules
>>>>>
>>>>> -- 
>>>>> Julian Field MEng CEng CITP MBCS MIEEE MACM
>>>>>
>>>>> 'Once is happenstance, twice is coincidence, three times is enemy
>>>>>   action.' - Ian Fleming
>>>>>
>>>>> www.Zend.To
>>>>> Twitter: @JulesFM
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>>
>> Jules
>>
>> -- 
>> Julian Field MEng CEng CITP MBCS MIEEE MACM
>>
>> 'Find a place inside where there's joy, and the joy will burn out
>>   the pain.' - Joseph Campbell
>>
>> www.Zend.To
>> Twitter: @JulesFM

Jules

-- 
Julian Field MEng CEng CITP MBCS MIEEE MACM

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