[ZendTo] Zend.to error during drop-off

Jules Field Jules at Zend.To
Thu Oct 25 17:45:02 BST 2018

Please can you send us the entire output of both commands. Screenshot or 
copy-and-paste will do.

Also, send us the entire output of "ls -al /var/zendto".

Then I can compare what you've got with my Ubuntu 16.04 test machine, 
which I know works.


On 25/10/2018 16:47, Ken Etter wrote:
> I'm running Ubuntu 16.04.5
> clamdscan /var/zendto/* <-- this one failed with permission denied
> clamdscan --fdpass /var/zendto/*  <-- this one displayed some 
> warnings, then got to /var/zendto/cache: OK and then seemed to hang.
> Ken
> >>> Jules Field <Jules at Zend.To> 10/25/2018 11:41 AM >>>
> > Edit your /etc/passwd file to set the shell for your Apache user to /bin/bash.
> Then "pwconv" so the change takes effect.
> Then try this
> su - apache (or whatever user your Apache is running as)
> clamdscan /var/zendto/*
> clamdscan --fdpass /var/zendto/*
> exit
> What happened? Did the virus scans both complete successfully?
> If not, and you're running CentOS/RedHat 7, try this and then give the 
> above another try:
> groupmems --group virusgroup --add apache
> systemctl restart httpd
> I added that extra groupmems command to the Installer a day or two ago 
> when I discovered that RedHat/CentOS had changed their group 
> membership rules in an update.
> Any improvement?
> Cheers,
> Jules.
> P.S. Otherwise, if you can give me remote ssh access I can login 
> myself and take a look for you. I would be interested to see what it 
> is, if it's not any of the above.
> On 25/10/2018 16:22, Ken Etter wrote:
>> Yep, PHP 7.2 is installed. I've run through the installer multiple 
>> times now. No change, still get the error.
>> Ken
>> >>> Jules Field <Jules at Zend.To> 10/25/2018 11:15 AM >>>
>> > Do you have PHP 7.2 installed?
>> My Installer can be run in stages, and those stages can be run 
>> independently.
>> So you might want to download the Installer, unpack it and wander 
>> into it. In what will obviously be the right sub-dir for your OS, you 
>> will see the numbered scripts.
>> # cd install.ZendTo/CentOS-RedHat/
>> # ls
>> 1-devtools.sh 3-clamav.sh 5-httpd-php.sh 7-zendto.sh CentOS6 RHEL7
>> 2-php.sh 4-firewall.sh 6-email.sh 8-selinux.sh RHEL5
>> #
>> If your web server is already working nicely, then you can probably 
>> skip stage 1 (though it won't do any harm).
>> If you haven't installed PHP 7.2 along with things like the sodium 
>> extension, then run stage 2 which installs PHP. (Grab a backup copy 
>> of your ZendTo installation first, as it may have to remove the 
>> *whole* of PHP first which can also remove ZendTo and other PHP 
>> applications in the process, before it can install the correct version).
>> Stages 3 and 5 shouldn't do any damage, but will add any new settings 
>> they need for PHP and so on.
>> Stage 7 does the actual ZendTo installation itself, which it will do 
>> as an upgrade if it finds a zendto RPM already installed. Well worth 
>> running.
>> Stage 8 is only relevant if you are using SELinux, and won't do 
>> anything if you're not.
>> Since version 4, ZendTo no longer needs any form of custom-built PHP 
>> or anything like that. So there's no recompiling to be done.
>> Then if you have a previous preferences.php and/or zendto.conf, you 
>> need to use
>> /opt/zendto/bin/upgrade_preferences_php
>> and
>> /opt/zendto/bin/upgrade_zendto_conf
>> to upgrade those files.
>> Also, if you have done an RPM upgrade from ZendTo 4, you probably 
>> have a whole stack of *.rpmnew files in /opt/zendto/templates. You 
>> want to move each of those into place so they replace your old *.tpl 
>> files.
>> As I said, it really is faster/easier/better to build v5 from 
>> scratch, its requirements are so different from v4.
>> Hope that helps,
>> Jules.
>> On 25/10/2018 15:59, Ken Etter wrote:
>>> None of that helps. I'm building a new system. This is a production 
>>> system. I never had problems in the past with upgrading so I went 
>>> ahead and did it. Bad move. Unless anyone has any other ideas, I 
>>> will just keep working on setting up the new system. I have to get 
>>> something running again for my users.
>>> Ken
>>> >>> Jules Field via ZendTo <zendto at zend.to> 10/25/2018 10:53 AM >>>
>>> > Yes, those directories do need to be writable by whatever user and group your 
>>> web server is running as.
>>> If you are using SELinux (most likely if you are using CentOS or 
>>> RedHat), then I would also advise
>>> restorecon -FRv /opt/zendto /var/zendto
>>> to reset all the SELinux attributes to the values configured by my 
>>> Installer.
>>> Also, if you think it might be an SELinux problem, you can switch it 
>>> into "permissive" mode by
>>> setenforce permissive
>>> systemctl restart httpd
>>> systemctl restart clamd at scan
>>> To switch it back to "enforcing", you then do
>>> setenforce enforcing
>>> systemctl restart httpd
>>> systemctl restart clamd at scan
>>> Cheers,
>>> Jules.
>>> On 25/10/2018 14:31, Gray McCord via ZendTo wrote:
>>>> I’ve seen that message as well. Check the file permissions on the 
>>>> /opt/zendto directories. Seems like I needed to make them writeable 
>>>> by the apache user, but I could be mistaken.
>>>> Gray McCord
>>>> /Adapt, Mutate, Migrate, or Die/
>>>> -C. Darwin
>>>> *From:* ZendTo <zendto-bounces at zend.to> *On Behalf Of *Ken Etter 
>>>> via ZendTo
>>>> *Sent:* Thursday, October 25, 2018 8:26 AM
>>>> *To:* ZendTo List <zendto at zend.to>
>>>> *Cc:* Ken Etter <KLE at msktd.com>
>>>> *Subject:* Re: [ZendTo] Zend.to error during drop-off
>>>> Going back through the mailing list archives, I see that I am 
>>>> having exactly the same problem as Kevin O'Connor in this thread: 
>>>> http://jul.es/pipermail/zendto/2018-June/003208.html 
>>>> <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fjul.es%2Fpipermail%2Fzendto%2F2018-June%2F003208.html&data=01%7C01%7CJules%40ecs.soton.ac.uk%7Ca244c38af7594fe02f4008d63a8489e3%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&sdata=%2FMQVOSO5ZjLwkrQ991eChCvoSfFOLwm3yUcnFSzoRc0%3D&reserved=0>
>>>> Files are uploaded, but I get that error message and the email is 
>>>> not sent.
>>>> There is no stated resolution in that thread. Any suggestions or do 
>>>> I have to rebuild a brand new Zend.To server?
>>>> Zend.To has been fairly solid for me...a bit of a pain to find this 
>>>> upgrade to be so fragile.
>>>> Ken
>>>> >>> Ken Etter via ZendTo <zendto at zend.to <mailto:zendto at zend.to>> 
>>>> 10/25/2018 8:38 AM >>>
>>>> I am running this on Ubuntu 16.04.5 LTS if that matters.
>>>> Ken
>>>> >>> Ken Etter via ZendTo <zendto at zend.to <mailto:zendto at zend.to>> 
>>>> 10/25/2018 8:36 AM >>>
>>>> Just upgraded my Zend.To installation from 4.x to 5.15-1. 
>>>> Everything appeared to go ok. But when I click drop-off files, I 
>>>> get an error that states: "Sorry, I failed to drop-off your files! 
>>>> Note that you cannot drop-off directories, only files." I'm not 
>>>> dropping off a directory, just a single file. I tried a couple 
>>>> different file types - same error each time. Any suggestions for 
>>>> fixing this? Thanks!
>>>> *Ken Etter*, System Administrator
>>>> Architectural Group
>>>> 260.432.9337 | msktd.com 
>>>> <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmsktd.com%2F&data=01%7C01%7CJules%40ecs.soton.ac.uk%7Ca244c38af7594fe02f4008d63a8489e3%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&sdata=XsZydsv5daB1usPtdakyqf%2BjPxBLH9n8NbGcrjhC34Y%3D&reserved=0>
>>>> <https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmsktd.com%2F&data=01%7C01%7CJules%40ecs.soton.ac.uk%7Ca244c38af7594fe02f4008d63a8489e3%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&sdata=XsZydsv5daB1usPtdakyqf%2BjPxBLH9n8NbGcrjhC34Y%3D&reserved=0>
>>>> _______________________________________________
>>>> ZendTo mailing list
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>>> Jules
>>> -- 
>>> Julian Field MEng CEng CITP MBCS MIEEE MACM
>>> 'The past is supposed to be a place of reference, not a place of
>>> residence! There is a reason why your car has a big windshield and
>>> a small rearview mirror. You are supposed to keep your eyes on where
>>> you are going, and just occasionally check out where you have been.'
>>>    - Willie Jolley
>>> www.Zend.To
>>> Twitter: @JulesFM
>> Jules
>> -- 
>> Julian Field MEng CEng CITP MBCS MIEEE MACM
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> Jules
> -- 
> 'It's very unlikely indeed he will ever recover consciousness, and
>   if he does he won't be the Julian you knew.'
>    - A hospital consultant I proved very wrong in 2007 :-)
> www.Zend.To
> Twitter: @JulesFM



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