[ZendTo] Drop-off issues

Mon Nov 26 11:45:44 GMT 2018

So sorry guys, all the problems came due a typo in zendto preferences...

From: Marcos Parrell Solà
Sent: Friday, November 23, 2018 8:24 AM
To: David Jones <djones at ena.com>; Ken Etter <kle at msktd.com>
Cc: zendto at zend.to
Subject: RE: [ZendTo] Drop-off issues

Many thanks for your answers Ken and David,

Nothing to do with DNS, we have set the hostname and fqdn resolutions on /etc/hosts (also on client side), also hostname is set on /etc/hostname. We are running ZendTo over SSL using wildcard certificates... same configuration works properly with previous versions of ZendTo.

I also have find another problem, some action malformed the url...

https://zendto.mydomain.com/zendto.mydomain.com/pickup
https:// zendto.mydomain.com/ zendto.mydomain.com/verify

I faced this problem previously when using logo link and home button but it has been resolved once I have updated the /etc/hostname file, however, actions like pickup or verify, do not know if there are others, are generating the problem.

From: David Jones <djones at ena.com<mailto:djones at ena.com>>
Sent: Thursday, November 22, 2018 11:49 PM
To: zendto at zend.to<mailto:zendto at zend.to>; Ken Etter <kle at msktd.com<mailto:kle at msktd.com>>
Cc: Marcos Parrell Solà <marcos.parrell at deiser.com<mailto:marcos.parrell at deiser.com>>
Subject: Re: [ZendTo] Drop-off issues

If you need to test a website before changing DNS, put a local /etc/hosts file to test by name to make sure host headers are matching what you expect.
Dave Jones

________________________________
From: Ken Etter <kle at msktd.com<mailto:kle at msktd.com>>
Sent: Thursday, November 22, 2018 3:10:34 PM
To: zendto at zend.to<mailto:zendto at zend.to>
Cc: marcos.parrell at deiser.com<mailto:marcos.parrell at deiser.com>; David Jones
Subject: Re: [ZendTo] Drop-off issues

How are you accessing the site?  I was testing by IP address and got this error. I was doing that because I hadn't moved dns from the existing production site to the new one. After adjusting dns and accessing the site by name instead of ip, things worked correctly.
Ken

Sent from my iPhone

On Nov 22, 2018, at 3:31 PM, David Jones via ZendTo <zendto at zend.to<mailto:zendto at zend.to>> wrote:

Not sure then.  Anything show up in the /var/log/httpd/* logs when this happens?  Have you tried "display_errors = On" in /etc/php.ini and restarting httpd?

________________________________
From: Marcos Parrell Solà <marcos.parrell at deiser.com<mailto:marcos.parrell at deiser.com>>
Sent: Thursday, November 22, 2018 11:30 AM
To: David Jones
Cc: ZendTo Users
Subject: RE: Drop-off issues

It seems not to be the problem this time, what I have in /etc/groups is:

apache:x:48:clamscan

clamupdate:x:995:

virusgroup:x:994:clamupdate,clamscan,apache

clamscan:x:993:clamupdate,apache

Permissions on /var/zendto/

drwxrwxr-x.  8 root   apache   135 Nov 22 18:14 .

drwxr-xr-x. 21 root   root    4096 Nov 22 11:26 ..

drwxr-xr-x.  3 apache apache    62 Nov 22 11:34 cache

drwxr-xr-x.  2 apache apache     6 Nov 22 16:23 dropoffs

drwxr-xr-x.  2 apache apache     6 Nov 22 11:26 incoming

drwxr-xr-x.  2 apache apache     6 Nov 22 11:26 library

drwxr-xr-x.  2 apache apache  4096 Nov 22 11:26 rrd

drwxr-xr-x.  2 apache apache  4096 Nov 22 17:04 templates_c

-rw-rw-r--.  1 apache apache    87 Nov 22 11:34 zendto.log

-rw-r--r--.  1 apache apache 23552 Nov 22 11:34 zendto.sqlite

From: David Jones <djones at ena.com<mailto:djones at ena.com>>
Sent: Thursday, November 22, 2018 5:33 PM
To: ZendTo Users <zendto at zend.to<mailto:zendto at zend.to>>
Cc: Marcos Parrell Solà <marcos.parrell at deiser.com<mailto:marcos.parrell at deiser.com>>
Subject: Re: Drop-off issues

I think this could be the same clamav problem that I had and Jules recently posted about so look back in the recent archives.  The ClamAV package on C7 changed recently causing the apache user to be added to the virusgroup.  Add it and restart httpd to see if that solves your problem.

/etc/group

=========

virusgroup:x:XXX:clamupdate,clamscan,apache

________________________________

From: ZendTo <zendto-bounces at zend.to<mailto:zendto-bounces at zend.to>> on behalf of Marcos Parrell Solà via ZendTo <zendto at zend.to<mailto:zendto at zend.to>>
Sent: Thursday, November 22, 2018 9:42 AM
To: zendto at zend.to<mailto:zendto at zend.to>
Cc: Marcos Parrell Solà
Subject: [ZendTo] Drop-off issues

Hello and sorry if this issue has been addressed before,

We have installed ZendTo from scratch over a new installation of CentOS 7 minimal and using the ZendTo installer, everything goes fine but we are experiencing issues when dropping-off the files, does not matter whatever you try to send, we always receive the same failure message and the logs does not through any error:

Sorry, I failed to drop-off your files!

Note that you cannot drop-off directories, only files

The error appears when the drop-off progress bar reach the 100% but I have note that no file is placed on incoming folder during the upload... and ff course, we are not sending folders.

I have seen someone reporting on last march the same issue ( http://jul.es/pipermail/zendto/2018-March/003156.html ) but he receive not answer, do you noticed this issue before?, is there anything I can check?

I keep investigating but any clue will be appreciated!.

Best regards and many thanks in advance,

Marcos.
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