[ZendTo] ZendTo Digest, Vol 98, Issue 21

[Bertrand, Guy]

Hi,

Just to add a quick note in regards to Marcos' issue with drop-offs and the error message 

"Sorry, I failed to drop-off your files!
Note that you cannot drop-off directories, only files"

I have seen this twice in the past 2 weeks.  I can confirm that both times, the users were NOT trying to drop-off a directory.  Only files.  I currently have a fresh install of ZendTo 5.11-3 on Centos 7.

For my first user with this issue, he was at a remote site, using a VPN back into our corporate network, then using our internal IP address for our Zendto server.  I asked him to disconnect from the VPN, and connect directly to the internet side of our server.  Worked perfectly.

For my second user with this issue, he was using IE11, trying to upload 3 files for a total of 10Gb.  I asked him only to upload one file at a time.  It started to work.

I see nothing exciting in the log files, and I have no information that I can use to continue troubleshooting this.

Any suggestions??

Regards,

Guy

Guy Bertrand, M.Ing
Directeur informatique / IT Manager
EXELA TECHNOLOGIES 
b: +1.514.392.4999
400, boul. De Maisonneuve Ouest, bureau 1120 | Montréal (Québec),  CANADA H3A 1L4
www.ExelaTech.com | EXELA LinkedIn



Message: 3
Date: Thu, 22 Nov 2018 15:42:06 +0000
From: Marcos Parrell Sol? <marcos.parrell at deiser.com>
To: "zendto at zend.to" <zendto at zend.to>
Subject: [ZendTo] Drop-off issues
Message-ID:
	<WM!0edde081454724406fd1e9be79eafcd80d76f09f3e4d631708bda411bdca1fada7c1b582bd51cdc5dd910f075d5e781a!@mx.jul.es>
	
Content-Type: text/plain; charset="iso-8859-1"

Hello and sorry if this issue has been addressed before,

We have installed ZendTo from scratch over a new installation of CentOS 7 minimal and using the ZendTo installer, everything goes fine but we are experiencing issues when dropping-off the files, does not matter whatever you try to send, we always receive the same failure message and the logs does not through any error:

Sorry, I failed to drop-off your files!
Note that you cannot drop-off directories, only files

The error appears when the drop-off progress bar reach the 100% but I have note that no file is placed on incoming folder during the upload... and ff course, we are not sending folders.

I have seen someone reporting on last march the same issue ( http://jul.es/pipermail/zendto/2018-March/003156.html ) but he receive not answer, do you noticed this issue before?, is there anything I can check?

I keep investigating but any clue will be appreciated!.

Best regards and many thanks in advance, Marcos.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://jul.es/pipermail/zendto/attachments/20181122/a1fe4d23/attachment.html>

------------------------------

Subject: Digest Footer

_______________________________________________
ZendTo mailing list
ZendTo at zend.to
http://jul.es/mailman/listinfo/zendto


------------------------------

End of ZendTo Digest, Vol 98, Issue 21
**************************************