[ZendTo] Error on File Upload

[O'Connor, Kevin]

Jules,

Disabling the clamdscan made no difference.

I've done the upgrade to 5.03 and updated the config files. There was no zendto.conf.rpmnew I assume because there were no changes.

The issue still exists. I can view and download the uploaded file from the outbox, using the resend mail option produces a blank page.

This is not a production system, we still have an old 4.28-2 system running, so I'm thinking a complete rebuild from the ground up might be the best bet.

Regards

Kevin

> -----Original Message-----
> From: Jules Field [mailto:Jules at Zend.To]
> Sent: 01 June 2018 10:31
> To: O'Connor, Kevin <KevinO'Connor at merseyfire.gov.uk>; ZendTo Users
> <zendto at zend.to>
> Subject: Re: [ZendTo] Error on File Upload
> 
> Kevin,
> 
> To rule out ClamAV permissions issues, edit preferences.php and set
>      'clamdscan' => 'DISABLED',
> Make sure you keep the old value, just comment it out.
> 
> Does that make any difference?
> 
> I would also advise a quick "yum update" to the latest release of 5.03.
> According to my ChangeLog, the changes from 5.01-5 and 5.03-1 are all
> security improvements or bug fixes.
> 
> Cheers,
> Jules.
> 
> On 01/06/2018 09:35, O'Connor, Kevin wrote:
> > Jules,
> >
> > Thanks for the quick response. Please see my responses below.
> >
> >> -----Original Message-----
> >> From: Jules Field [mailto:Jules at Zend.To]
> >> Sent: 01 June 2018 09:23
> >> To: ZendTo Users <zendto at zend.to>
> >> Cc: O'Connor, Kevin <KevinO'Connor at merseyfire.gov.uk>
> >> Subject: Re: [ZendTo] Error on File Upload
> >>
> >> Kevin,
> >>
> >> Does anything show up in /var/zendto/zendto.log when this happens?
> > No there is nothing logged. All that the file contains as the logins
> > to the system
> >
> >
> >> How long are the uploads taking before this error appears?
> > It occurs even with small files that take seconds to upload.
> >
> >> It is caused by the PHP session failing/disappearing/timing-out
> >> during the upload process. It means the server received nothing of your
> files.
> > The files are present and as far as I can determine have completed upload.
> >
> >> The comment about files/directories is because that is one thing that
> >> will cause it, as in some browsers it is still impossible for me to
> >> check if what you've added to the list of files is a dir or a real file.
> >>
> >> Cheers,
> >> Jules.
> >>
> >> On 01/06/2018 08:52, O'Connor, Kevin via ZendTo wrote:
> >>> Morning,
> >>>
> >>> I've got a 5.01 clean install running on CentOS 7 with AD authentication.
> >>>
> >>> On completion of the file upload an error message pops up "Sorry I
> >>> failed to
> >> dropoff your files! Note that you cannot dropoff directories, only
> >> files" The file is successfully uploaded but this error seems to
> >> prevent the email being sent.
> >>> I noticed someone posted the same fault back in March but I can find
> >>> no
> >> response or resolution posted so was hoping someone could point me in
> >> the direction of a fix or a setting I might have got wrong.
> >>> TIA
> >>>
> >>> Kevin

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